VisualSupport for Pc

1. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues.

2. - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.

3. Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time.

4. - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

5. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

6. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

7. 4.Close the application once video support session has ended.

8. - Analyze issues more effectively by taking a screenshot of what the customer is streaming.

9. - Mark important areas for the customer to see to communicate certain points more clearly.

10. 1.Download, install, and then launch the VisualSupport application.

11. Liked VisualSupport? here are 5 Utilities apps like MobileSupport - RemoteCall; My Verizon; myAT&T; T-Mobile;