My Sprint Mobile for Pc

I had a issue with call merging and I was unable to do it especially when the second call was incoming. the app friend who is also on Sprint was able to do that. I texted the customer support since it was way past business hours. I explained the entire situation to them and they looked for answers in their articles and came up with nothing. Finally he assured me that I would receive a call from the technical support next Day morning 7 am. I never received the call. Finally, I called them and was kept on hold for 10 minutes, explained the situation to her, she then kept me on hold for another 10 minutes while looking through the articles, then finally found nothing and forwarded the app call to a technician. I then explained it to him and he again kept me on hold for another 15 minutes, told me the same thing which the previous person had said. I questioned them how it worked for the app friend if that facility was not available on Sprint. His only response was that friend might be trying out a third party app (which he wasn’t). I said fine then let me know which app is able to do so and his response to that was he didn’t know! He again put me on hold and transferred the app call to a Manager, which again went through the same line of conversation. So after 50 minutes of call, I get to know Sprint doesn’t support an incoming merge call facility! I feel like living in 20th century!

Since we got our phones it has been nothing but trouble. I live in Seattle and rarely have service. When I have gone to the Sprint store in Ballard they have been rude and unhelpful. I was told to purchase a signal booster. That will not help me when I am out and about. The verbiage used when we began our plan never indicated that our phones were being leased. That was quite the surprise when we were finally at the point when we could leave Sprint and get a better carrier. The manager of the Ballard store told me that it was not Sprint. The problem was the app phone. the app music not streaming and the app inability to post photos, use Uber, etc was a problem with the apps not the service. I felt like he was more I interested in selling me product boosters than admitting that Sprint still has only 3g service. I can’t even report when there is a service issue because I rarely have service without being on WiFi. I cannot wait to be done with Sprint and as soon and our LEASED phones are paid off we will leave immediately. The phone service and customer service has been terrible and I gladly tell everyone I can how horrible Sprint is.

Like a fool, I switched to Sprint from AT & T, and I have regretted it every day since!! They make false promises, charge you more than they assured you your monthly bill would be per month, have terrible service AND the worst customer service I have ever experienced. And good luck if you happen to get a bad phone! You will just have to deal with it because once you sign up, you are insignificant to anyone Sprint from that day forward. They are only helpful the day you sign up!! I have nothing good to say about Sprint!! They owe me money for a deposit I made that was supposed to be credited back to the app debit 6 months ago, they assured me it would be when I paid another full deposit on the phone I exchanged the initial crappy phone for. Have chatted with customer service about it, they referred me to the store, who tried to direct me back to customer service, asked to talk to a manager, he wanted to see the app receipt, which to his surprise, I still had! He grumbled something about being right back, and came back 10 min later saying he was gonna call corporate and have them send me a check, and that he would call me when he knew approximately when that would be sent out. That was 4 1/2 months ago, never heard a thing and never received any check!! I’m stuck with Sprint for Lord knows how long, and it makes me miserable every day!! DONT EVER SWITCH TO SPRINT!!

I switched to Sprint in 2016 from Metro PCS for hopes of getting better quality phones and phone service and possibly better customer service. And I am still kicking myself every day for doing so. Sprint did not honor the buy one get one free iphone offer that I switched for. They sent me two little cheap lg phones and made me pay FOR BOTH before I could add an iphone on the app daughters line that I also paid for at the apple store. About six months after i switched from the lg and sent it back AFTER I PAID FOR IT, I noticed Sprint was charging me a monthly lease fee for the app apple phone. NOTHING has been corrected I have the worst experiences trying to communicate with Sprint as they are based out of the middle east. I am also a single mother that works very hard for her money, AND I am battling cancer on top of this cellular nightmare. Sprint has been ripping me off for almost 3 years and no one wants to take responsibility or take action to correct their mistake. I am still being drug through the ringers and regret ever making the switch. I wish I could go back and rethink the decision but the damage is done. And as soon as I am able to look around for a different carrier I am canceling Sprint and never looking back!! Save yourself a bundle and a whole lot of precious time and dont get caught up in the Sprint web of greedy money hungry lies!