myAT&T for Pc

After Hurricane Maria I only received 2 months in credits. It have been 9 month now, with no stable data nor decent speed, no cell coverage. Infinite dropped calls and no credit whatsoever. Kept paying over 80+ for an unlimited data plan that wasn’t being used because there is no antenas able to communicate data. Yet they insist I don’t deserve a credit. They tricked me into changing my plan to an equal and cheaper plan due to my inconveniences, but it turned out to be just the regular plan online , accesible to anybody, the service is so bad that I didn’t even accepted to commit the change because the call dropped and they still made the change. They scammed me from LTE speeds to 3G speed. I have never felt so betrayed by a company’s customer services. After hours of calling, and false promises to call me and get me updated, they did nothing. And when they actually did returned my plan, they didn’t installed it correctly so I went a week without a data plan. Now a month after they are charging me $400+ for data as if I never had an unlimited plan during the period. Still in the phone, hours invested. All of this after being more than 9 years with them. They don’t deserve good ratings or me loyal customers.

My husband and I were on the search for a new provider. We had heard good things about the att coverage so we chose to go there. They had a great deal of buy one get one for the iPhone XR. I was super excited. We stated talking pricing and plans with the rep. We got the unlimited and more plan. So the bill should have been $70 for the plan, $25 for the buy one phone, and $22 total for the insurances. We got our first bill of $306. During the process of signing up and getting the phones, my husband and I asked many many times over if there were any other fees; the rep continued to tell us no. We also asked many times over if our regular bill should be about $120, she consistently said yes. We have no just come back from a different att store and were told by them and customer service that there is an additional $70 a month access fee. We asked so many times in store about any fees and were lied to. Now we are at the point that we are going to return our phones and request a full refund, and because we paid with a debit card I am sure that it will be 7-10 business days before we see that money; meaning we will be out phones for that length of time. I am very disappointed and dissatisfied with att. We understand prorated charges because we started in the middle of a billing cycle, but paying $70 more a month because we were lied to, I just can’t see it!

I think AT&T is the worst company I’ve ever had to do business with they lie and never follow through with anything that they say I have no respect for AT&T as much as they charge they have the worst customer service I’ve ever had to deal with and I can’t wait for my contact to be done and over so I can find a company that cares about their customers and follow up with my concerns and questions since I’ve had A AT&T I’ve been ripped off had to pay more than they had quoted me and every time I’ve been either misunderstanding or the customer service rep was just not telling me the correct information but I always end up having to pay because I’m supposedly been told the truth about the service that we’re included in the contact it’s so not right that ur company is allowed to do what I think of as illegal but u get away with it all it’s a joke and I’m so disgusted that I’m not going to be a customer after my contact is finished I tell anyone that I know not to do business with AT&T ever and never ever bundle them with direct tv become then u will really be ripped off and that’s what I think of AT&T I know that it’s not really important what I say but maybe one day it will break apart and that’s what I think should happen let all ur high paid scammers and liars have to feel the same way that the rest of the real world feels so cheated and lied to

I have never had a worse experience with any company in all my over 50 years as an adult. I can’t get any resolution after talking to over 20 of your representatives. They are all nice, but afterwards, they either don’t give correct information or the next bill, it’s not what I was told it would be. This all started with a supposed expert who came to our home after being called by your service person who came to change our modem. The “expert’s” name was John Ross Thomas. We can’t get on the internet right here at home without waiting Forever, and it’s worse when we aren’t home. The phone jumps all over the place when on internet. I was told my bill was now on one account, would be $134 something for cell service and internet, and would be drafted on the 2nd of the month. I have a screen shot of that information on my phone from July 3rd at 11:22 AM from online chat with your agent. Today I look at my account, and it says I have 2 accounts, and my bill is $162 something. Oh and ours phones just Freeze up and won’t do anything for a period of time! I have pages of notes of dates, times, customer agent names, and information I was given. Today it appears, it is meaningless. Will you respond to any of this? NO! I am 73 years old, and I have been so worn out being on the phone for hours that I’ve just cried.