SaaS helpdesk|ServiceDesk Plus for Pc

1. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself.

2. ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone.

3. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web.

4. ● Optimize IT service desk KPIs using closure codes and status change comments.

5. ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.

6. ● Auto-populate the ticket description when users reply to technicians from the app.

7. ● Monitor IT technician's productivity with the worklog timer under request details.

8. ● Create knowledge base articles with rich-text formatting.

9. Among other capabilities, it is also a great place to keep track of all announcements.

10. ● Customize the ticket details view with the desired fields.

11. ● Leverage multiple login methods, including SAML authentication.

12. Liked SaaS helpdesk|ServiceDesk Plus? here are 5 Business apps like IT helpdesk | ServiceDesk Plus; AD HelpDesk; Asaas: abrir Conta Digital PJ; SuperLive Plus;