에 의해 게시 Zoho Corporation
1. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself.
2. ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone.
3. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web.
4. ● Optimize IT service desk KPIs using closure codes and status change comments.
5. ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
6. ● Auto-populate the ticket description when users reply to technicians from the app.
7. ● Monitor IT technician's productivity with the worklog timer under request details.
8. ● Create knowledge base articles with rich-text formatting.
9. Among other capabilities, it is also a great place to keep track of all announcements.
10. ● Customize the ticket details view with the desired fields.
11. ● Leverage multiple login methods, including SAML authentication.
호환되는 PC 앱 또는 대안 확인
앱 | 다운로드 | 평점 | 개발자 |
---|---|---|---|
![]() |
앱 또는 대안 다운로드 ↲ | 141 4.35
|
Zoho Corporation |
또는 아래 가이드를 따라 PC에서 사용하십시오. :
PC 버전 선택:
소프트웨어 설치 요구 사항:
직접 다운로드 가능합니다. 아래 다운로드 :
설치 한 에뮬레이터 애플리케이션을 열고 검색 창을 찾으십시오. 일단 찾았 으면 SaaS helpdesk|ServiceDesk Plus 검색 막대에서 검색을 누릅니다. 클릭 SaaS helpdesk|ServiceDesk Plus응용 프로그램 아이콘. 의 창 SaaS helpdesk|ServiceDesk Plus Play 스토어 또는 앱 스토어의 스토어가 열리면 에뮬레이터 애플리케이션에 스토어가 표시됩니다. Install 버튼을 누르면 iPhone 또는 Android 기기 에서처럼 애플리케이션이 다운로드되기 시작합니다. 이제 우리는 모두 끝났습니다.
"모든 앱 "아이콘이 표시됩니다.
클릭하면 설치된 모든 응용 프로그램이 포함 된 페이지로 이동합니다.
당신은 아이콘을 클릭하십시오. 그것을 클릭하고 응용 프로그램 사용을 시작하십시오.
다운로드 SaaS helpdesk|ServiceDesk Plus Mac OS의 경우 (Apple)
다운로드 | 개발자 | 리뷰 | 평점 |
---|---|---|---|
Free Mac OS의 경우 | Zoho Corporation | 141 | 4.35 |
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements. Here are some of the app’s other features: ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Track time spent by adding worklogs. ● Add and reply to requests with attachments. ● Utilize day and night mode support. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from the app.
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