Published by Zoho Corporation on 2024-09-25
What is ServiceDesk Plus | On-premises?
The IT help desk software is a mobile app that is trusted by over 100,000 service desks worldwide. It is a Pink verified app that provides best-in-class features to manage IT help desk tickets. The app is voice-based and allows users to manage their IT help desk tickets on the go. It also enables end-users to contact the help desk anytime from anywhere.
1. ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
2. - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified.
3. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
4. - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
5. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
6. ServiceDesk Plus is an excellent product.
7. To try the demo of the mobile app , install it on your phone and use the following credentials to login.
8. So you can access best in class features to manage your IT help desk.
9. Note: This is not a standalone application.
10. Liked ServiceDesk Plus | On-premises? here are 5 Business apps like SuperLive Plus; MenaME-Plus®; iDMSS Plus; ManageEngine ADSelfServicePlus; Kiosk Pro Plus;
GET Compatible PC App
| App | Download | Rating | Maker |
|---|---|---|---|
 ServiceDesk Plus | On-premises |
Get App ↲ | 2 5.00 |
Zoho Corporation |
Or follow the guide below to use on PC:
Select Windows version:
Install ServiceDesk Plus | On-premises app on your Windows in 4 steps below:
Download a Compatible APK for PC
| Download | Developer | Rating | Current version |
|---|---|---|---|
| Get APK for PC → | Zoho Corporation | 5.00 | 6.0.2 |
For Windows 11, check if there's a native ServiceDesk Plus | On-premises Windows app here » ». If none, follow the steps below:
| Minimum requirements | Recommended |
|---|---|
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Get ServiceDesk Plus | On-premises on Apple macOS
| Download | Developer | Reviews | Rating |
|---|---|---|---|
| Get Free on Mac | Zoho Corporation | 2 | 5.00 |
Download on Android: Download Android
- Pink verified ticketing functionality
- Voice-based app
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add it as an attachment to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
- Enable end-users to raise tickets from the mobile app in minutes
- Get end-user contact information from within the help desk ticket
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance.
- The app allows users to view tickets.
- The barcode feature is available.
- The display is not optimized for iPhone XS Max, making it difficult to assign or make changes.
- The close button on the resolution screen is broken in the new release.
- Searching for solutions from the main screen yields no results.
- The data loading in the widget is not fixed in the recent update.
- The screen is not optimized for the iPhone X.
- Users cannot modify assets from the app, which may be intentional.
Widget not working and not updated for iPhone X
4.3
Needs to be updated- unusable in current state
Can you edit assets?
PC Apps 
