Published by Zoho Corporation on 2024-10-08
What is Zoho Desk?
The Zoho Desk mobile app is a help desk software that allows businesses to provide excellent customer service and support even when they are on the move. It is an award-winning, context-aware app that helps businesses resolve tickets with ease and functionality.
1. The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
2. Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
3. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
4. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
5. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
6. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
7. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips.
8. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
9. We're always working to make your Zoho Desk mobile app experience as smooth as possible.
10. Put your customers at the heart of your business, even when you're on the move.
11. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
12. Liked Zoho Desk? here are 5 Business apps like TradeDesk by Ticketmaster; Jump Desktop (RDP, VNC, Fluid); Teamwork Desk; GoToAssist - Service Desk; iRemoteDesktop Lite;
Or follow the guide below to use on PC:
Select Windows version:
Install Zoho Desk app on your Windows in 4 steps below:
Download a Compatible APK for PC
| Download | Developer | Rating | Current version |
|---|---|---|---|
| Get APK for PC → | Zoho Corporation | 4.72 | 2.8.27 |
Get Zoho Desk on Apple macOS
| Download | Developer | Reviews | Rating |
|---|---|---|---|
| Get Free on Mac | Zoho Corporation | 1207 | 4.72 |
Download on Android: Download Android
- Custom Views and Work Modes to prioritize tickets easily
- Relevant and actionable information at your fingertips with each ticket
- Collaboration with other departments and team members on the Team Feed
- Notification Center to stay updated on ticket updates, comments, and mentions
- Quick and easy swipes for frequently performed ticket actions
- Time Tracking to follow up with tasks for each ticket and track agent's time spent on tickets.
- Nice design for easy management of service request tickets
- Works well on both web and mobile platforms
- Free Zoho Desk product is a plus
- Missing task options
- Time entry recording stops when phone goes to sleep
- Zoho changes email address to default causing disorder and double tickets
- Mobile app is difficult to use
Easy, effective tickets.
Useful iphone app for desk
Zoho desk changes the send from email automatically to another address
Time Entry Issue
PC Apps 
