Teamwork Desk for PC

★ ★ ★ Teamwork Desk Overview

What is Teamwork Desk?

The Teamwork Desk helpdesk app allows users to manage their help desk on the go with full dashboard access. It enables users to create new tickets and reply to existing tickets while they are away from their desk. The app also allows users to quickly assign and manage requests with bulk updates on ticket priority, status, inbox, and much more. Users can add private notes to tickets to collaborate with their team, review and sign-off on replies from agents enrolled in training, generate time logs on all replies, search tickets, manage agents, customers, and company profiles, and create tasks directly in their linked Teamwork Projects installation.

Software Features and Description

1. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

2. Support customers from anywhere, at any time with the Teamwork Desk helpdesk app.

3. Liked Teamwork Desk? here are 5 Business apps like TradeDesk by Ticketmaster; Jump Desktop (RDP, VNC, Fluid); GoToAssist - Service Desk; iRemoteDesktop Lite;

Download and install Teamwork Desk on your computer

GET Compatible PC App

App	Download	Rating	Maker
Teamwork Desk	Get App ↲	19 2.11	TeamworkPM

Or follow the guide below to use on PC:

Select Windows version:

Windows 10
Windows 11

Install Teamwork Desk app on your Windows in 4 steps below:

Download an Android emulator for PC:
Get either Bluestacks or the Nox App >> . We recommend Bluestacks because you can easily find solutions online if you run into problems while using it. Download Bluestacks PC software Here >> .

Install the emulator:
On your computer, goto the Downloads folder » click to install Bluestacks.exe or Nox.exe » Accept the License Agreements » Follow the on-screen prompts to complete installation.

Using Teamwork Desk on PC [Windows 10/ 11]:

Open the Emulator app you installed » goto its search bar and search "Teamwork Desk"
The search will reveal the Teamwork Desk app icon. Open, then click "Install".
Once Teamwork Desk is downloaded inside the emulator, locate/click the "All apps" icon to access a page containing all your installed applications including Teamwork Desk.
Now enjoy Teamwork Desk on PC.

Download a Compatible APK for PC

Download	Developer	Rating	Current version
Get APK for PC →	TeamworkPM	2.11	2.0.0

Download on Windows 11

For Windows 11, check if there's a native Teamwork Desk Windows app here » ». If none, follow the steps below:

To get started, Download the OpenPC software »
- Upon installation, open OpenPC app » goto "Playstore on PC" » click "Configure_Download" button. This will auto-download and install PlayStore on your computer.

To use Teamwork Desk,
- Login to the PlayStore we just installed
- Search for "Teamwork Desk" » then Click "Install".
- Teamwork Desk will now be available on your Windows start-menu.

Minimum requirements	Recommended
8GB RAM SSD Storage Processor: Intel Core i3, AMD Ryzen 3000 Architecture: x64 or ARM64	16GB RAM HDD Storage

Get Teamwork Desk on Apple macOS

Download	Developer	Reviews	Rating
Get Free on Mac	TeamworkPM	19	2.11

Download on Android: Download Android

Teamwork Desk functions

- Full dashboard access

- Create new tickets and reply to existing tickets

- Bulk updates on ticket priority, status, inbox, and more

- Add private notes to tickets

- Review and sign-off on replies from agents enrolled in training

- Generate time logs on all replies

- Search tickets

- Manage agents, customers, and company profiles

- Create tasks directly in linked Teamwork Projects installation.

✔ Pros:

- The app is a good companion to TWP.

- It allows users to create tickets and do mentions.

☹ Cons:

- There are no notifications, which is a crucial feature for a ticketing system.

- Users cannot change times, which can be inconvenient.

- The app has limited sorting and filtering options.

- The app has experienced bugs, including a bad JSON message and authentication issues.

- The lack of push notifications is a major issue for IT professionals who rely on quick responses to tickets.

Top Pcmac Reviews

No notifications

By Afthartospsychi1 (Pcmac user)

It does an alright job. But there is no notifications and no ability to change times. These are two improvements that would really help the user experience
Bad JSON message has locked me out of App

By Xanderleo (Pcmac user)

About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug. Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in. Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen. So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.
No Notifications?? Seriously??

By Matthew Hauri (Pcmac user)

A HUGE part of being skilled as an IT professional is having a quick response to tickets. We in the IT industry rely heavily on our ticketing system letting us know the exact time a request for our help is sent. Quite frankly, I would be embarrassed if I made a ticketing system that didn't properly notify its users. There is no logical reason why this app shouldn't have Push Notifications. Please fix.
Love TWD but not a fan of the app

By docwisdom (Pcmac user)

We use TWD all day every day and it’s a great companion to TWP. But I can’t say much about the app. I would love the ability to create tickets, do mentions, sort and filter better. Hopefully we will see more feature parity in the mobile apps soon.