MyDolphin for Pc

....but it comes with very little information and no users manual. I have reached out to their customer service 4 times and never got to a real person. Website tells you to call and when you call it recommends you check the website. So no customer support AT ALL. Products need to come with an owners manual. It shouldn’t be the consumers responsibility to find the information on the website and then print it out nor should it be our responsibility to have the Internet or have a smart phone. It is their responsibility to get us the owners manual with the product itself. very disappointed!!

I traded in the Polaris 965iq for this because the Polaris couldn’t climb stairs and got stuck in one corner of my pool. However for a lot cleaning the Polaris beat the M500 hands down. Maybe because Polaris is WiFi vs Bluetooth? M500 Bluetooth is unresponsive. Using the manual drive you move the app button to steer and it seems like it queues up the messages then sends them all at once. Which causes the machine to oversteer. Which makes it almost impossible to hit specific spots. App and machine are not very responsive to manual guidance. Machine over steers and its hard to do spot cleaning. #1 issue with this machine. [Edit after Developer Response] it was suggested by developer to stand closer to the base unit. I appreciate the advice but I was right next to it and still had 2-3 second delay before the robot changed direction. Also note standing close the the base unit doesn’t let me see too well of the robot is getting the spots I need. So it appears the robot is working as designed which means it’ll be going back. And I’m on the hunt for another machine. Maybe back to Polaris. Would be great to add/delete time to program while running. Would be great to set custom program and remember it. Would be excellent to have option to remote in with WiFi so can run when more than 30 ft from power station. Would be nice to receive notification when cleaning done.

The app doesn’t match my M500 options. The timer option in the app goes to 2.5 hours...robot has a 3 hour option. Cleaning modes change the number of choices sometimes. Bluetooth is week, have to stand right next to it. Errors are incorrect...shows out of water error when it’s done cleaning. Shows unknown error. No notifications. Make the app as good as the robot and there would be no complaints. There are just certain features that are expected in today’s data rich world. Tell us everything you can. Give us choices. Like I said, robot is solid, no complaints. Just the app

I bought this unit so I could control it from inside my house, but it can’t reach it, the program suggests you should be within 3 feet? Realistically you can connect within 10 feet. And the connection is hit and miss, Save your self $400 and but the 200 model. It’s the same unit without the blue tooth (this is what I was told by the store). By the way I find there are other pool vac companies that actually have a WiFi versions that might of interests. It frequently forgets the weekly program and has to be reset.