AppLights for Pc

These lights were great the first season. Second year we had to exchange two strings which was possible thanks to Home Depot customer service. This year two more strings out. HD is will to exchange again but we’ll have to travel to different stores to see if the other stores will give us the same courtesy. HD is not at fault. It’s the company that makes this substandard product. And even worse customer service. We contacted AppLight customer service via e-mail and went back and forth three times with questions and answers only to finally be told they have a 90-day warranty. The back and forth could have been avoided had they been up front from the start. I do understand limited warranties, but I understand customer service even better. I would expect an exchange or replacement had I gotten at least 2-3 good years out if the product but after only one to have different sets malfunction speaks to the quality of the product. We spent about $800 on these lights only to now have them not value us as customers. this app gets no customer loyalty from me. I suggest trying a different brand as this company does not make a quality product and on top of that does not value its customers. I give them one star only because zero is not an option. Signed, an unvalued customer who is also a customer service professional. I expect more.

I’ve had these lights now going on 3-4 years. I’ve got several varieties of strings. 6 icycle strands on my house alone. They work great year in and year out. Last year my first strand stopped working. They are a lost cause unfortunately. Another stopped as well but I was able to return. I decided to write a review now because I put up the lights just now and doggonit they won’t change colors or blinks. Not on a single strand. I noticed the app pushed an update 2 days ago. Still doesn’t work. After thinking through it a bit. It doesn’t connect to the strings like it should. When I see the “6” connected lights they are red. They should be green. Then I began to think no way all of them are busted. Gotta be a software issue. My kids have older iPad minis that won’t accept ios13. So I downloaded the app and tried that. Works like usual again. Hopefully they push another update that fixes the issue but we love them. We leave our lights up from Halloween to New Years. I use thanksgiving colors for November and Christmas light shows for December. Hope this review helps others with the same issue.

Bought on impulse when they were on clearance. They seem to work fine but disappointed there is no way to customize colors/schemes or have multiple strings work in sequence. In other words, each string will do the exact same lights rather than combine to make the effect bigger. I’d like a light wave to travel across my whole house from string to string rather than have three matching waves on my three strands. Looking through the release notes just updates for new iOS releases the past two years, so don’t expect any growth here. Off to check the web to see if someone has reverse engineered the communication protocols so I can get more out of these.

The app is so unintuitive it took me almost 15 minutes to figure it out. I don’t like that it shows me options for every light you could buy when I only have one. I have to swipe through multiple screens to find the one I purchased. There should be a better way for users to select their option and then that’s what they have to work with. The app only seems to work half the time, too. I’m laying inside trying to change the effects and nothing will happen. Poor instructions. The lights look great but it would be easier to just flip a switch and get what I want without all the added hassle. Sorry, needs work!