Salesforce for Pc

What a horrendous, awful application. This app is bad enough that it is often touted as the reason that people in my organization are unable to do 100% of their work from an iPad Pro - “I’d love to, but I need to use SalesForce on a consistent basis”. If SalesForce is Hugh Grant, SalesForce1 is Andie MacDowell; dragging down the entire operation, forcing constant recaptures of her dialog because she’s unable to enunciate properly, and generally making the whole process feel much more like a funeral than any of the four weddings. Let’s explore a scenario: You’re looking at a case record, and you’d like to communicate this case to your coworker. You swipe up and grab your company’s chat app to split screen - but wait, SalesForce1 doesn’t support multi tasking. That’s OK. You open up the share menu in SF1. Or rather, you try to open the share menu, only to find there IS no share menu - SF1 lacks ANY way to produce a shareable link to any record, contact or entity. You look at the case number and select it in order to copy. The cursor does not appear. You tap again. Yes, SF1 has also limited your ability to grab particular blocks of text. You’re forced to type out the case record, swapping back and forth between apps a few times to make sure that the 12-digit string is faithfully recreated. You weep softly into your Smart Keyboard and move back into your parent’s basement.

Salesforce would be a great system if it would run smoothly, which it rarely does. On a desktop it can get really glitchy and I’ll lose information I just finished inputting, it gets stuck scrolling, or it starts backing the page up every time I hit backspace. The mobile app is absolutely useless. It freezes every time I use it, won’t open pages I want to see, it’s extremely hard to click the right box to input information, it gets stuck at the top and bottom when scrolling, it won’t back up, and it often doesn’t display the text saved in any of the boxes on the page. I know it can be really helpful, but with how much it malfunctions, it almost slows me down more than it helps me.

Using app on an iPhone X and have constant issues. When I click a SF link that opens in the app, it only works occasionally... most of the time it never loads the screen. Additionally, reports of any size are practically unusable. Furthermore, when attempting to log a call, it should be more intuitive (checking matching leads/contacts/accounts in close proximity to the device). Instead the user has to perform a specific search and hope the results are relevant (and actually show up). For the amount of money spent on SF, one would hope to see a better thought-out and more thoroughly tested app. Very disappointing; my outside this app reps continually tell me it is easier to boot up their laptop to log a call then try to frustrate themselves with the app.

A $112 stock, millions of users do business on their Androids/iPhone every day, but yet the developers of this app still don’t get it or flat out don’t care because they are more concerned with business to business functionality. The old Salesforce app that they made us delete Dec 2017 was hands down 100 x’s better then this app. I am on the go non-stop, need quick access to get to a phone number, call that person, jump out , go to another account, create a contact/acct etc....but u can’t do that with this app. Not even close. Pros: Not much -truly Cons: I don’t want to have to click 5 times to get to the clients phone number. Load times are much longer. The alphabetized account list on the old app was fantastic —hit the letter —accounts come up. Now I have to start typing, then I have to click “related “ to see a contacts list , then scroll down and hold to see more contacts ? Guys cmon....really? $112 stock and this is the the best experience you can give us. It’s like you want people to move on from your services.