Neato Robotics for Pc

The IOS application was down due to technical difficulties and the only way I could find out was calling your customer service line and waiting to get a hold of a live person. There wasn’t even a prerecorded message when I called their customer service. When the application was logged in already when I first opened it, the app couldn’t find my the app vacuum. I kept getting errors like “something went wrong”. I then started to troubleshoot my vacuum. I thought maybe there was something wrong with the vacuum and I reset it. That didn’t fix it. This is a brand-new vacuum I thought, not even two days old there shouldn’t be anything wrong with it. I’m starting to get ideas like did I get a lemon and I need to swap it out? Maybe it’s the app on my phone since this is my second the app and I did not uninstall the app when I added this new the app D7. So I uninstalled and reinstalled the app. Making several unsuccessful attempts to login i thought maybe I forgot my password and tried to reset it and had problems with that too. So I called customer service to find their app is down. A lot of effort for a customer when you could of just had a notice that your servers are under maintenance when I first opened the app. I’m sure I’m not the only one who’s troubleshooted their vacuum like this when they’re having issues starting their vacuum because your servers are down.

I love my robot!! It's so much easier now that it cleans for me. It cleans very well, although it does get stuck on my frilly carpet once in a while. It would be nice if the filter can open so I can clean it, but since it doesn't I put a tissue over it so the filter doesn't get super dusty. Also, the wheels of the robot aren't large enough to roll into one of the bathrooms I have that's about 2-3 cm talkers than the regular floor. So it constantly gets stuck and tries to go into the bathroom. Maybe they should upgrade the size ? Oh! And I noticed that when the wheels get stuck, the plastic things on the wheel falls off and leaves some remains on the floor, maybe if the material of the wheels were different it would be better as well. I believe that the app should have a function where I can click return to the base. Sometimes the robots done cleaning but it doesn't go back home, so it's quite annoying when I have to walk to the robot and drag it back to the base. It would be nice if the app had an upgrade where you can control where your robot is like a remote, although I don't think that'll be happening anytime soon. Overall, my robots been really helpful with cleaning, but there are things that should be fixed by the creators of the app and robot.

After being prompted to update, the vacuum has not worked right. Sometimes it cleans on its schedule, sometimes it does not clean at all, and it rarely cleans my whole floor plan. I tried setting up the floor plan in the hopes of it cleaning like it used to, but nope. It made a new floor plan after cleaning only half of my home. It has turned out to be a nuisance instead of helping. My emails to Customer Care have gone unanswered, and I dread another lengthy phone call. I had to add a robot to even get this one clean, after the update.I wish I could go back and undo the update as it caused even more issues for me...I am not happy with Customer Service at all, especially since they list the email on their support page, and then don’t respond.

*** Updated, based on developers comments, to 4 stars. However virtual borders should be a simple software implementation for BotVac Connected and newer vacuums. Again, not yet worth the upgrade due to no definitive must have upgrades in the latest BotVac vacuum. If you are new to the market, it is the best one out there for quality and money. 2 stars - When we first purchased our the app BotVac Connected, it was the latest one at the time, connected to your wifi, you could control it through the app, etc. There were two features in the app that were very helpful. The first was the ability to send the robot back to the base. For some reason they removed it and have not brought that feature back. The other feature was the ability to control the robot with directional arrows. This was also removed without reason. The latest robot only brings virtual borders that you can put in the app. There is no reason this feature cant be implemented on current Wifi connected botvacs. I am not spending another $700 for a small feature after you have taken away others. If you are just buying into the market, maybe it is worth it, but if you are looking to upgrade, you have given us zero incentive.