ADT Pulse ® for Pc

I am great-full in so many ways for ADTs’ camera’s being available for us, as they are for my husband and I, right here in Scarsdale. As a mom, always on the move, busy doing something for my kids and the husssband, it gets pretty tuff to have eyes on our three kids, ALL the time. As always, I’m preoccupied with my day to day duties/chores and I can’t avoid the thought cross my mind that maybe I need to run down and check on them. Once upon a time, in the middle of something I’d been tryna finish for a couple days now and getting in the groove, would have to stop, only to be interrupted by a nervous/worrisome thought bout the kids, since, of course they were in the storage/playroom, adjacent the garage and of course I was on third floor, evidently put off once again what I was tryna finish. But no more putting off. Thanks to the app, those fearful thoughts are not there and for that I will always be forever great full. So after all that being said I can’t expect perfect. However if I had the ability to actually control the movement on each camera and pin point what I’m looking at/for, wooooo weeee, now that’s when I’d say we’d be talking serious business. But, ummm, who am I to say something’s not perfect? Lord knows I’m not. But who is? Right? the app - you guys rock!!! Thanks a mill!!!!!! Hanife

This app sold me on the app. The ability to arm/disarm on the go was worth the upcharge. The last app had some issues on my wife's phone (6splus) but mine worked perfectly (7plus). The new one didn't want to connect yesterday after I downloaded it... not a huge deal.. thought it was maintenance..... connected this morning and looked promising for the new layout... closed it... ever since it won't load. Gets to the splash screen and crashes shortly after. I'm giving them a few hours until we leave for the grocery store and if it's not working I'm demanding a refund for the app fee Update: They've updated the app several times since I put this review in.... app is still broken. Less than 10% of the time I need to use it I can. I've tried all of their steps to fix it. Signing in using my password rather than my thumbprint has helped some, but sometimes the app fails to load completely. I've been back and fourth with their customer service several times and they refuse to offer me any credit and only one has offered to remove the charges for the app but that also would take away the access through the website as well. Someone at apple needs to take this piece of garbage down.

There is an incredible delay between logging into the app and being able to arm my home. After opening the app, i see “connecting” on the home page for sometimes 5-15minutes even up to hours as I wait for the app to connect to my home system. I have even left my home disarmed overnight simply because I couldn’t get the app to connect to my alarm system. I have full internet connection at 50mbps and no issues reaching any websites on my phone. I turn WiFi off to attempt to connect via LTE to the app and the same thing occurs- “connecting to system” for 5-15minutes, sometimes it fails all together. So despite multiple connection modalities and ability to reach all other internet based services, it’s clear this is on the app. Cox communications, my prior home security company, had a far superior response time with the app and truthfully a better all around experience. I pay for Pulse upgrade for remote access via my phone and it has let me down to the point it could be unsafe in the right circumstance should i need quick app access, not to mention leaving my home disarmed overnight due to the app’s inability to connect. Very dissappointing for the world leader in home security.

I have been having issues with this app for the last 3-4 months. I used to be able click on expand and see a full range view of my camera live. Now every time I click on expand, it no longer gives me the full range view of my camera and instead I get a smaller . I called and the rep tried to blame it on my iPhone, then said it was Verizon and I needed to call them to fix a setting on my phone. Based on that conversation I knew calling in was pointless so I had them send a tech out. I had two different techs come a week apart and the 1st one replaced my camera even though I insisted it was the app. Finally, the 2nd tech agreed it was an app issue and called me back a few days later and explained that he reached out to icontrol, who is the developer of the app and it was a known issue on a variety of phones. That’s great to finally get an answer however, where’s the app update so I can go back to using my camera like I had been for months?? If they get can’t this app to work, then I will be canceling as I consider this a breach of contract and the app is not providing me the service I signed up for which included the use of this app app. I do have the most recent version 8.6.1 and still doesn’t work.