No way to connect
I hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop.
The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either.
List feature a problem - updated
Developers have fixed the list issues with a recent update. Very happy with the app now.
I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it.
You have to have the app in order to use any Alexa device. One of the most basic features of these devices are their alarms and timers. One of the most basic features of these devices are their alarms and timers. Instead of manually reciting my alarms/timer I prefer to manually set it in the app, so that I don’t have to sit there and wait for her feed back/confirmation to each alarm before I am able to move on to setting the next one. Also the app is sometimes able to save alarms with certain songs on certain Apps as well as for certain days, this is very convenient. I prefer to just switch the alarms on when they are able to save rather than repeat them. Please find a way to fix my access to the alarms in the app, I am unable to use it for longer than three seconds without it saying/claiming that my device is off-line. While I am using the device and trying to set the alarms I am able to speak to it and use it verbally completely, although it completely claims to be off-line in the app, not allowing me to access anything manually inside the app. I have to close out and cancel the Avenue and open it every three seconds so it’s a race against the clock to manually switch on the alarms. Both techniques are pain, although I like using this device as an alarm. If there’s anything I can do to make this not happen please let me know
by davey PHX
This app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning.
"Back" button blues
I've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues.
The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi.
My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step.
Good app that does a tremendous amount of things well.
Alexa App becoming useless
This app is becoming more glitchy and unreliable by the day. The List feature that I mostly use for creating shopping lists is becoming unusable. I want to be able to see my list easy when I’m in the store. However, more often then not, I can’t get the App to open a list or if I do get one to open, then the App stops working and I can’t navigate back to another shopping list. Many times the Alexa app will not even open for me if I’m in a store. I still have cell service and connectivity but no Alexa. I have had to uninstall and reinstall and it still is buggy or non-responsive. As for the folks trying to state that the App issues are user error, that’s ridiculous. Perhaps you are not using the App feature I’m using. Perhaps you don’t understand what we are saying fully. Why do you feel the need to defend Alexa so personally? Trust me, this thing needs an overhaul. Also, when I delete an item from a list, I shouldn’t have to hit the button multiple time to get it to disappear. It used to work differently and developers made changes that require more clicks now. Alexa please work and if u do work correctly, please work smarter!
Too slow and old setup
I have never written an app review before but after Leningrad my alexa device for more than a year, I have simply run out of patience.
The app is a big roadblock in my use of the device. It is too slow compared to other apps. And NO it is not my network or the million other excuses that is usually thrown at you. Bottom-line is that they need to make a better app.
Also the setup in the app is too simple and is limiting the user experience tremendously. It is like they never consulted anyone with expertise in user-friendliness for real people. If they did - they got ripped off.
Given the share of the market that Alexa devices are currently covering, to have a good app accompanying the devices should be paramount. Clearly not a priority for them - why? Why not be ahead in the game with the app side of things too?
If I had known how useless and slow this app was I would have opted for google home. I never recommend anyone getting Alexa devices simply because they do not prioritize the user-side of things. This app is a testimony to that fact. Even if the app was not so incredibly slow, the interface would still be far far behind other apps.
Something is broken
This app was working ok but in recent weeks, when I’m viewing my shipping list, the screen just freezes and I cannot scroll, check off items I’ve put in my cart, or even back out of the list. I have to exit the app, force quit, and then re-start it. Needless to say, this is a huge pain if I have a list that’s longer than the screen on my phone will display. This is so disappointing.
Also, why does it take so many keystrokes to GET to my shopping list in the first place? I feel there should be a way to customize the app to show me my top three (or four, or five, or whatever, really) actions that *I* use all the time, so that when I restart—which as I’ve mentioned I have to do all the time now—I can then just tap ONCE to get to what I need, eg, to my shopping list. (I really don’t care what are the last few commands I’ve asked Alexa to do, and feel that first screen upon opening the app could be WAY more useful.)
This is 2018. These kind of glitches should not be happening in a mainstream app like this.
I wrote my feedback to recently using the app . I was embracing all the evolving taking place with this app . The update of the app this month ( may 2019) did some inconvenience to my smart home . I am running Samsung SmartThings with Alexa in four echo devices . Before, I could set routines with all my doors and window sensors and the notifications would play on all four devices and you could hear it through the house. This new update took that feature away but removing the ability to select “ all devices” when choosing which echo device you want to play your routines from . Why would you do this? I have smoke/co2 smart detectors also that are only effective if you can hear an alert throughout the house in an emergency . I now have to find an alternative to act as a whole house audio device . If it’s not broken, why try to fix it ? Please tell he developer of this new update to go on a permanent vacation and give me the ability on blueprint in Alexa to create my own routine/ features to suit my needs .
Dear Alexa Developers,
Alexa doesn’t play the songs I request from Apple Music and has been misinterpreting all of my requests to play my songs and answers to my questions now for about two weeks. I end up repeating and redirecting my requests to help her understand things I’ve been asking her to do for months. It would probably work better for me if I strategically change all of my requests to routines instead. A couple of days ago, Alexa started saying more than I asked for, including informing me about providing feedback so that I could help her learn to better serve me... I missed something she said, but she didn’t repeat it like before she broke. Please repair Alexa!!!
I sincerely appreciate your wonderful idea to create a product that assists so many people. Please inform us when you are updating the Alexa app by email or something, so that we won’t think Alexa is losing it. Just let us know that your making necessary improvements to better service us. Thank you!
A Loyal Customer