Published by Avaya, Inc. on 2016-07-11
What is Avaya Call Management System?
The Avaya Call Management System (CMS) Mobile client is an app that allows Call Center Supervisors to use their iPad as a mobile decision-making device. It provides real-time information to help Supervisors oversee and assist agents, even when they are away from their desk. The app supports real-time performance metrics and statistics for skills and agents, customizable thresholds, and drill-through from skill-based view to agent-based view.
1. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents.
2. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.
3. Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device.
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GET Compatible PC App
| App | Download | Rating | Maker |
|---|---|---|---|
 Avaya Call Management System |
Get App ↲ | 1 5.00 |
Avaya, Inc. |
Or follow the guide below to use on PC:
Select Windows version:
Install Avaya Call Management System Mobile Supervisor app on your Windows in 4 steps below:
Download a Compatible APK for PC
| Download | Developer | Rating | Current version |
|---|---|---|---|
| Get APK for PC → | Avaya, Inc. | 5.00 | 18.0.4 |
Get Avaya Call Management System on Apple macOS
| Download | Developer | Reviews | Rating |
|---|---|---|---|
| Get Free on Mac | Avaya, Inc. | 1 | 5.00 |
Download on Android: Download Android
- Real-time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill-through from skill-based view to agent-based view to allow immediate deeper understanding of call center activity
- Requires network access to CMS product server version R17 R3 and a valid CMS user Login
- Requires externally signed certificate to be installed on the CMS server
- Designed for iPad 2, 3rd generation, 4th generation, and iPad Air.
PC Apps 
