Zoho Lens for Pc

1. Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone.

2. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.

3. Agents can initiate a quick session and share the Join Now link to the customer.

4. Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.

5. Ease the means to get expert visual support from the agents, using Zoho Lens.

6. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

7. Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.

8. End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.

9. Experts can invite secondary technicians with different skill sets to help them out during a session.

10. View high definition real-time video from the customer's smartphone to the agent's desk.

11. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.

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