Zendesk Support for PC

★ ★ ★ Zendesk Support Overview

What is Zendesk Support?

Zendesk Support for iOS is a productivity tool designed for agents, team leads, and managers who are always on the move. It provides real-time visibility to your account and helps you keep things running smoothly by bringing together the right people, conversations, and information. The app is available for both iPhone and iPad, making it easy to access Zendesk from anywhere.

Software Features and Description

1. If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

2. Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

3. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

4. Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed.

5. Zendesk Support for iOS is built for agents, team leads, and managers on the move.

6. Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

7. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket.

8. Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account.

9. It's a fast and secure productivity tool that gives you visibility to your account in real time.

10. Get ahead of the day and keep things running by bringing the right people, conversations, and information together.

11. Zendesk builds software for better customer relationships.

12. Liked Zendesk Support? here are 5 Business apps like GoToAssist Remote Support; MobileIron Tunnel™ (Legacy Support); SAP Support Now; Intel® Support App; GoToAssist Support - Customer;

Download and install Zendesk Support on your computer

GET Compatible PC App

App	Download	Rating	Maker
Zendesk Support	Get App ↲	4,016 4.53	Zendesk

Or follow the guide below to use on PC:

Select Windows version:

Windows 10
Windows 11

Install Zendesk Support app on your Windows in 4 steps below:

Download an Android emulator for PC:
Get either Bluestacks or the Nox App >> . We recommend Bluestacks because you can easily find solutions online if you run into problems while using it. Download Bluestacks PC software Here >> .

Install the emulator:
On your computer, goto the Downloads folder » click to install Bluestacks.exe or Nox.exe » Accept the License Agreements » Follow the on-screen prompts to complete installation.

Using Zendesk Support on PC [Windows 10/ 11]:

Open the Emulator app you installed » goto its search bar and search "Zendesk Support"
The search will reveal the Zendesk Support app icon. Open, then click "Install".
Once Zendesk Support is downloaded inside the emulator, locate/click the "All apps" icon to access a page containing all your installed applications including Zendesk Support.
Now enjoy Zendesk Support on PC.

Download a Compatible APK for PC

Download	Developer	Rating	Current version
Get APK for PC →	Zendesk	4.53	2.40.0

Download on Windows 11

For Windows 11, check if there's a native Zendesk Support Windows app here » ». If none, follow the steps below:

To get started, Download the OpenPC software »
- Upon installation, open OpenPC app » goto "Playstore on PC" » click "Configure_Download" button. This will auto-download and install PlayStore on your computer.

To use Zendesk Support,
- Login to the PlayStore we just installed
- Search for "Zendesk Support" » then Click "Install".
- Zendesk Support will now be available on your Windows start-menu.

Minimum requirements	Recommended
8GB RAM SSD Storage Processor: Intel Core i3, AMD Ryzen 3000 Architecture: x64 or ARM64	16GB RAM HDD Storage

Get Zendesk Support on Apple macOS

Download	Developer	Reviews	Rating
Get Free on Mac	Zendesk	4016	4.53

Download on Android: Download Android

Zendesk Support functions

- Ability to upload and view attachments to tickets

- Real-time push notifications for critical customer updates

- Customizable notification settings

- Snapshot of ticket views to review volume and demand

- Team performance tracking for managers

- Ability to continue conversations or create new tickets

- @mentions to add the right people to the conversation

- Search to find context on your customer

- Feedback option to improve the app

- Designed by Zendesk, a company that builds software for better customer relationships.

✔ Pros:

- Clean and intuitive interface

- Works well for basic tasks on the go

- Helpful for remote employees to manage support tickets

- Bugs are fixed promptly

- New features are added regularly

- Provides freedom and functionality for free

☹ Cons:

- Need to return to work order to apply status

- Issues with inputting data in the "Tags" feature

- No option to switch between multiple accounts, need to log out and back in every time

Top Pcmac Reviews

Two things I do not like

By Aponimafous (Pcmac user)

1) I do not like having to return to a work order when I apply the status of it, eg. New, Open, Pending, etc... This issue is not always the case, but if I were to guess, I would have to say, it usually is an issue, more so than not. 2) I do not like the “Tags” features input parameters, mainly hitting space to save the applied data, nor having to apply underscore key, backslash key within data’s context!! All in all I do like the program and it’s simplicity to document required information to use as tracking for our dept.
Switch between accounts, stay logged in

By dafontz (Pcmac user)

App is good, however... we need to be able to switch between accounts, and logging out and back in every time is a nuisance. Please give us a way to switch or toggle between multiple accounts. Many of your competitors already have this feature built into their app. Also, the app keeps logging us out for no reason, when we close the app and relaunch. We’d like to be able to log into two or more accounts and stay logged in, even when we quit and relaunch the app. Thank you!
Beautiful, simple, straightforward

By Bluebel25 (Pcmac user)

You won't get any of the fancy reporting or play mode functionality in this app, but it works wonderfully well and intuitively to do the kinds of things that an agent might need to do on the move—and actually, the app is better off for its clean interface. If my boss texts over lunch break about a customer request, I can easily search and share their ticket, or send off a quick reply. Brilliant!
So Appreciate This App

By Bogman68 (Pcmac user)

As a remote employee, sometimes I find myself away from my home office when a support ticket comes in. When that happens, it is SO nice to be able to help my customers and keep my ticket load under control. When there are bugs, they get fixed. And there are new features added all the time. I’m grateful for this free app that gives me so much freedom and functionality!