Published by Cisco on 2022-06-25
What is Cisco Technical Support? The Cisco Technical Support app is designed to simplify network maintenance and save time by providing tools to troubleshoot issues, research products, update and create Cisco Service Requests, track RMAs, and manage the install base from anywhere, anytime. The app offers basic features to all users and advanced features to Cisco Support Contract Owners.
1. • Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
2. Please upgrade to the new version to update login security features.
3. ALERT: Cisco CTS version 5.1.5 is now available.
4. • Save content with Pocket (Read-It-Later) service.
5. Liked Cisco Technical Support? here are 5 Business apps like Huawei Technical Support; Blueprints and Scan App for Technical Drawing (F); Blueprints and Scanning App for Technical Drawing; Cisco Partner Summit;
Or follow the guide below to use on PC:
Select Windows version:
Install Cisco Technical Support app on your Windows in 4 steps below:
Download a Compatible APK for PC
| Download | Developer | Rating | Current version |
|---|---|---|---|
| Get APK for PC → | Cisco | 2.60 | 5.1.5 |
Get Cisco Technical Support on Apple macOS
| Download | Developer | Reviews | Rating |
|---|---|---|---|
| Get Free on Mac | Cisco | 15 | 2.60 |
Download on Android: Download Android
- Engage with fellow networking professionals and access product-specific support content for over 7,000 Cisco products through the Cisco Support Communities.
- Access over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers.
- Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications.
- Use the Cisco Reseller Locator found in Tools.
- Bookmark favorite RSS Feeds and Video Channels in "My Shortcuts."
- Save content with Pocket (Read-It-Later) service.
- View, edit, and create Service Requests and track RMAs.
- Access all case notes and attachments (txt, pdf, xls, ppt, doc, and image file types).
- Receive Service Request updates via mobile push notifications.
- Direct access to TAC Engineer, On-Site Contact, and Field Engineer via phone or email.
- View contract information and set-expiration reminders prior to their expiration with "My Contracts."
- Use the embedded bar code scanner to lookup product coverage details by serial number with "Check Device Coverage."
- Validate and update the current installation using your current location.
- Manage the install base (view EoX, warranty, and coverage status) for up to 10,000 devices with "My Devices."
- Access Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
- Research Cisco software bugs by product, iOS version, or keywords.
- Use the SSH/Telnet Client, IPSec Overhead Calculator, and VCS Service Checker found in Tools.
Case number search
Login continually fails
Useless
No way to open a case
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