Amcrest Cloud for Pc

I have 2 of the the app pro HD cameras set up. One of the cameras would not record motion. It was the first camera I set up. It worked great until I installed the second camera. The first camera quit recording. I ensured the channels were different, reset the camera, ensured the programs they recommend were set up correctly on my computer as well as my phone. Reset camera, reset router. Nothing. Only second camera would record. Not a space problem, i delete everything off of the cloud every day. I called customer support, the individual’s tone was as if i had never used an electronic device before. I explained the problem, what I had done to troubleshoot the problem. The individual says, “You need to reset the camera.” I explained, “I just told you that was the last thing i did.” He proceeded to tell me tp reset the router, install the program on my computer, all of the things I told him I accomplished. He then stated, the camera was bad. I disconnected the second camera and everything works great. Not a bad camera, worthless customer service!

Coming from a nice setup and App with Presence (iPhone to iPhone system which we still use and much prefer over the the app), we “upgraded” to the app and has been nothing but a let down. We hate the main the app View Pro app with a passion. Just so ugly, buggy, motion recording very glitchy/no video thumbnails or events list, and needs a whole complete overhaul BAD. Luckily, this this app app is much better and has a easier to navigate interface. We will be using this from now on and deleting the awful the app View Pro app. Just don’t understand all the crap with the app we have to go through still. -It a 2K camera but the app limits you to 1080P, so why did I pay for the 2K/3mp camera? -Buggy live video feed and looses connection often. Also is never full quality (again, app limits it to lower resolution). -Why did I buy a extra SD card with the camera when I am now forced to use the Cloud service/app making the local SD card recording useless (does not show up in the app)? Overall, just so so so many issue keeping this from being a nice camera setup. And it seems while their “camera” actually is nice, all of their apps are total garbage. They need to hire a new development team and start from the ground up BAD!

Software needs a lot of work, I’ve tried every trick in the book to schedule motion detection and it does not record, I’ve called tech support, they can't seem to be able to fix the problem, if I do turn on motion detection, it does record but it’s always recording, not according to my schedule. And only the last 4 hours, that’s all you get for free...so unless your paying for iCloud service and you look 24 hours later, you’ve lost any recording after the last 4 hours. You can only record to the SD card manually. I was hoping to record to the SD card using motion detection. Anyway, this APP is not user friendly, needs a complete overhaul. The only reason for two stars is because it does have a good clear picture, but they need to fire their software person and start over.

Without a doubt the most frustrating software or apps that I use. The biggest time waster. All I did today was discontinue the monthly cloud service. Now they give you four hours for free. So why would my ending the monthly service remove my camera entirely from the cloud???? So now I have to start all over again. the app seems to have a love for telling you the password you entered is incorrect yet you know its correct and somehow after entering it three times in a row it takes it. I also get the message the firmware must be updated, so I go to the website. Guess what. My camera is not listed for firmware updates. Now I cant log into the cloud and so far password reset isnt helping since I didnt receive a response email. Funny because my email is getting motion detection emails!!! Cant wait to get rid if this one day.