Rocketmiles for Pc

couple of weeks ago, I used Rocket Miles for the first time. They charged my credit card immediately for the reservation but apparently didn’t forward my payment information to the hotel. When I arrived to the hotel, I was again charged the room. Later on I discovered that Rocket Miles did not send my payment information to the hotel. As a result, I ended up paying for the room twice! For the next two weeks, I spent countless amount of time with customer service representatives who are based in ghost lan and are awful communicators. They lacked simple problem solving skills (I.e simply process a refund request). Instead, I kept getting the typical scripted answer “we assure you we working on this issue and as soon as we hear from our partner we will refund your money”. Up to the time of writing this review, I still haven’t received my refund and Rocket Miles continues to give me fake promises. Their business practices are questionable and probably should be investigated. Also, customers are promised frequent flyer miles and/or points but they could take up to FOUR weeks to process, of course they don’t tell you that upfront. The hotel rates are much higher than the average market price. In comparison to other sites, your better off booking with the hotel directly or using other competitors.

I love the idea of this, but the app has some minor bugs ... I selected the hotel I wanted, gave my payment information and hit submit which resulted in an error message. There was no explanation of what the error was. Then I got an email from my credit card company saying they approved the charge. Unfortunately, the reservation wasn’t completed, so I had to redo the reservation process hoping I won’t be double billed ... I did contact customer service and they were of little help. As a side note, after my trip the hotel “accidentally” gave me a copy of the receipt and I now know this app got about $20 for every night I booked ... I paid about $149 a night (extra $40 for extra miles) and the hotel charged this app $79 a night. Now I don’t really have a problem with this since I got 10,000 miles, but if the money side of things is more important to you, then this program is probably not for you. The clerk told me if I had called them directly and asked for the best rate, there is a good chance I could have gotten a better deal, instead of $109 a night, I could have gotten the room for $95. Of course this depends on season and occupancy status.

Do your own diligence when booking. For example, I had to deal with a double charge on my booking ( both this app and the hotel I booked through the this app app charged me for the night stay) that took over a month to “resolve.” I spent at least 3 hours on the phone (not including the hours of frustration) because of multiple promises from the agents that I spoke with that it would be “fall away” from my credit card bill. In the end they almost refunded the double charge but decide to keep $20 of what they actually need to pay back. Why $20? I emailed and asked them, no answer but I filed a claim with my credit card company and out of frustration they credited me the $20 that they owed. I didn’t get anything for free or an apology, instead they refused to pay back the money they double charged me and wasted my time. Use the app but buyer beware, it could be a long day.

I have used this app twice and will be taking my third hotel stay with them this weekend. They seem legitimate. The cost of the rooms is similar to the hotel’s list price, unless you sign up for the “boost” and pay more to get more miles. You likely can get a better deal on the same room elsewhere, but this is about getting the miles. And the miles are real. They have been posted to my account within days of my stays. I did have one issue where the payment was not received by the hotel and I was charged twice. I called Rocket Miles customer service and they fixed the issue immediately. In fact, they asked to speak to the hotel desk clerk and fixed the problem right there and the charges were coming off my card as I was leaving the hotel. My big issue with them is their receipts. The receipt shows the “average” nightly room rate and “taxed and fees.” These do not add up right. If you stay in one hotel for two nights shouldn’t the total be an even number? If three nights, shouldn’t it be a multiple of three? If the nightly rate changed, shouldn’t the receipt reflect that? Makes it pretty difficult to fill out an expense reports when all you have is one “taxes and fees,” rather than the usual 3 separate taxes.