Published by United Airlines on 2024-09-18
What is United Airlines? The United app has been redesigned to provide customers with more ability to self-serve and stay informed. The app serves as an all-in-one travel partner, allowing users to manage their MileagePlus account, search for flights and book travel, easily manage reservations, and continue using the app in the air. The app also includes a Travel-Ready Center to navigate COVID-19 travel requirements and a Contact Us section to message the contact center directly.
1. With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love.
2. - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more.
3. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox.
4. When it’s time to travel, check in for your flights on the home screen and view real-time updates.
5. When you find one that’s right, book it on the app using money, award miles or even your electronic travel certificates.
6. - During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not.
7. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms.
8. You can also earn miles with MileagePlus programs and use these miles to book award travel on the app, too.
9. - With United Private Screening on select flights, watch TV shows and movies on your own device.
10. You can also change, cancel or rebook your flights right on the app, all through the “My trips” section.
11. - Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience.
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- Improved navigation for a more seamless experience
- Accessibility support for screen readers
- Quick access to important details on the home screen
- Real-time updates on flight status
- Interactive airport maps to find United Club locations
- Push notifications for flight status updates
- Enroll in MileagePlus and earn miles
- Use miles to book award travel on the app
- Search for flights across the global network
- Book flights using money, award miles, or electronic travel certificates
- View and change seat assignments
- Add Economy Plus seating, Premier Access, United Club passes, and travel bundles
- Change, cancel, or rebook flights in the "My trips" section
- United Private Screening on select flights
- Track the status of checked bags
- Travel-Ready Center for COVID-19 travel requirements
- Contact Us section to message the contact center directly.
- None mentioned in the reviews.
- Flight delays and cancellations causing inconvenience and missed connections.
- Poor customer service and communication from airline representatives.
- Downgraded seating arrangements without compensation.
- Inconsistent policies and lack of clarity regarding lounge access and flight upgrades.
- Inefficient and disorganized rebooking processes.
Poor experience on my recent flight- Expected better service for Premium Golda
Not so good customer service
Delays and cancels, Excuses and lies
First time with a terrible experience