Freshservice for PC

★ ★ ★ Freshservice Overview

What is Freshservice?

Freshservice is a cloud-based IT Service Management solution that is ITIL-aligned and easy to use. The Freshservice mobile app is designed to be productivity-centric, providing everything an IT agent needs on the go. The app includes core ITIL modules such as incident management, asset management, user management, service catalog, task management, and more.

Software Features and Description

1. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

2. Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud.

3. The Freshservice app is revolutionizing the mobile service desk industry.

4. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go.

5. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.

6. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.

7. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.

8. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.

9. The team uses it to scan assets on the go and handle tickets from the palm of their hand.

10. 8) Requesters can access the service catalog and even place and track service requests.

11. “The Freshservice mobile app has saved us a lot of time.

12. Liked Freshservice? here are 5 Business apps like ADP Mobile Solutions; Microsoft Teams; Indeed Job Search; Zoom - One Platform to Connect; DoorDash - Dasher;

Download and install Freshservice on your computer

GET Compatible PC App

App	Download	Rating	Maker
Freshservice	Get App ↲	878 4.35	FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Or follow the guide below to use on PC:

Select Windows version:

Windows 10
Windows 11

Install Freshservice app on your Windows in 4 steps below:

Download an Android emulator for PC:
Get either Bluestacks or the Nox App >> . We recommend Bluestacks because you can easily find solutions online if you run into problems while using it. Download Bluestacks PC software Here >> .

Install the emulator:
On your computer, goto the Downloads folder » click to install Bluestacks.exe or Nox.exe » Accept the License Agreements » Follow the on-screen prompts to complete installation.

Using Freshservice on PC [Windows 10/ 11]:

Open the Emulator app you installed » goto its search bar and search "Freshservice"
The search will reveal the Freshservice app icon. Open, then click "Install".
Once Freshservice is downloaded inside the emulator, locate/click the "All apps" icon to access a page containing all your installed applications including Freshservice.
Now enjoy Freshservice on PC.

Download a Compatible APK for PC

Download	Developer	Rating	Current version
Get APK for PC →	FRESHWORKS TECHNOLOGIES PRIVATE LIMITED	4.35	8.15.5

Get Freshservice on Apple macOS

Download	Developer	Reviews	Rating
Get Free on Mac	FRESHWORKS TECHNOLOGIES PRIVATE LIMITED	878	4.35

Download on Android: Download Android

Freshservice functions

1. Push notifications to stay on top of things.

2. Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.

3. Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.

4. Insert canned responses when needed and attach files as necessary.

5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.

6. Search your list of users or for the right solution in your knowledge base.

7. Get a quick overview of your help desk.

8. Requesters can access the service catalog and even place and track service requests.

9. Update asset details and add new assets to the CMDB using the barcode/QR code scanner.

10. Agents can log in easily using Active Directory SSO or SAML.

11. Share tickets via common IM apps.

12. Reduce undue workload by merging similar tickets.

✔ Pros:

- Quick and intuitive access to necessary features for IT service

- Full functionality for replying, commenting, and closing tickets

- Integration of email and ticketing system in one app

- Stable performance

☹ Cons:

- Difficulty in reading long tickets with multiple updates

- App scrolling on its own

- Missing option to clear notifications

- Inability to switch ticket view without creating a new search view on desktop.

Top Pcmac Reviews

Perfect Balance of Content and Intuitive UI

By ITSvcMgr (Pcmac user)

Out of the box, this little gem of an app does brilliantly what many other ITSM apps struggle to do. It gives your IT teammates quick and intuitive access to what they need to have to service customers without including the things that would rarely be used and cause an app to seem cluttered, confusing or not user friendly. My hats off to the team that thought through the features and is making this one of my favorite work apps!
Ok for quick updating of tickets

By krazy1ox (Pcmac user)

It ok for quick updating of tickets but when you have tickets with more than two lines in a particular update and you then click on each update you see that message and every other message in each update. Just from how people hit reply and the previous emails are below. In the desktop app the previous email is hidden in each update unless you click the 3 vertical dots to expand again. This all just makes each update more annoying to read and when trying to understand a long ticket take a lot of scrolling.
New Update, New Problems

By Docepting (Pcmac user)

Ever since I updated the app this past weekend, the app has not been stable. When I scroll through my tickets, sometimes the app will scroll on its own and I have to close out completely to fix. Also, the option to clear notifications is missing. I constantly have 1,966 notifications that I can’t clear and it shows on my home screen. As a manager for a Level 1 Helpdesk, it would be nice to be able to switch my ticket view and see what tickets are assigned to which agent with creating a new search view. To do that, I have to go to my desktop.
Increased Productivity

By Nicklaus Scheetz (Pcmac user)

I love this app and the whole this app product. Having my email and ticketing System in one for our help desk is amazing. If I’m away from my desk I can just check the app instead of worrying how our mailbox is before I get to my desk. The app also has full functionality so I can reply, comment and close tickets with ease!