Published by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED on 2024-11-16
What is Freshservice?
Freshservice is a cloud-based IT Service Management solution that is ITIL-aligned and easy to use. The Freshservice mobile app is designed to be productivity-centric, providing everything an IT agent needs on the go. The app includes core ITIL modules such as incident management, asset management, user management, service catalog, task management, and more.
1. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
2. Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud.
3. The Freshservice app is revolutionizing the mobile service desk industry.
4. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go.
5. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
7. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
8. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
9. The team uses it to scan assets on the go and handle tickets from the palm of their hand.
10. 8) Requesters can access the service catalog and even place and track service requests.
11. “The Freshservice mobile app has saved us a lot of time.
12. Liked Freshservice? here are 5 Business apps like ADP Mobile Solutions; Microsoft Teams; Indeed Job Search; Zoom - One Platform to Connect; DoorDash - Dasher;
GET Compatible PC App
App | Download | Rating | Maker |
---|---|---|---|
![]() |
Get App ↲ | 878 4.35 |
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |
Or follow the guide below to use on PC:
Select Windows version:
Install Freshservice app on your Windows in 4 steps below:
Download a Compatible APK for PC
Download | Developer | Rating | Current version |
---|---|---|---|
Get APK for PC → | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | 4.35 | 8.15.5 |
Get Freshservice on Apple macOS
Download | Developer | Reviews | Rating |
---|---|---|---|
Get Free on Mac | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | 878 | 4.35 |
Download on Android: Download Android
1. Push notifications to stay on top of things.
2. Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or for the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Requesters can access the service catalog and even place and track service requests.
9. Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10. Agents can log in easily using Active Directory SSO or SAML.
11. Share tickets via common IM apps.
12. Reduce undue workload by merging similar tickets.
- Quick and intuitive access to necessary features for IT service
- Full functionality for replying, commenting, and closing tickets
- Integration of email and ticketing system in one app
- Stable performance
- Difficulty in reading long tickets with multiple updates
- App scrolling on its own
- Missing option to clear notifications
- Inability to switch ticket view without creating a new search view on desktop.
Perfect Balance of Content and Intuitive UI
Ok for quick updating of tickets
New Update, New Problems
Increased Productivity