Vivint for Pc

First let me say I was reluctant to change over to this app security I’ve had their solar service for aprox 5 years and love it, now back to smart home i was a 16 year ADT customer and to be honest I can’t complain about monitoring service they are on point but as far as sales people are a bunch of liars you would think each time you renewed you would have up to date equipment or they would do more for being a loyal customer but not unless you call to cancel they want to offer you the best I don’t play those kind of games, so this app after coming to my home many times I decided to cut the cord with ADT and I can say I don’t regret decision love their up to date equipment I got more, a lot more for the same monthly service I was paying ADT for their plane Jane equipment without asking for more ADT’s pulse app is so laggy to connect on smartphone annoying this app on the other hand connects flawlessly and fast also love all the extra smart home gadgets I had installed couldn’t be happier System working awesome Thanks this app

I’ve intentionally held back from leaving a review for months just so I could fully evaluate this app. I got their service in January. So, now let me share my experience. The app and cameras go offline every 1-2 hours per day. I’m very tech savvy, but my experience thus far takes the cake. I’m not impressed and I spend more time I. The phone troubleshooting the issue. Only to discover that I end up with a solution vs the reps. You guys have to hire a more competent staff and fix this app!!! Goodness, it’s so unstable. I can’t even look at the live view after updating to the percentage buffer when the video is loading via my doorbell. I met with constant error messages. Do more testing or get better beta testers to ensure the app will work before releasing it. This is ridiculous. I’m beyond annoyed at this point!!! 😤 Update 11/2 I don’t understand why you all would remove the ability to reset the panel from the phone. It was helpful having that feature. Now if the panel is down and I’m checking my home from the phone. Everyday I have to call you all to fix it because the panel goes offline every single day. Stop removing things and focus on making the app experience more stable. Apparently your beta testers and the app developers need to do a better job before releasing these updates because the app becomes more and more useless every release.

Is there a reason that the app is not compatible with landscape mode on an iPad? It would be great to use it as a secondary touchscreen mounted in another room of the house. All of my other smart home apps have the ability to work in portrait or landscape mode. Please work on this, this app. Thanks for fixing the issue I stated below regarding the cropped screen. Not sure yet about the Nest functionality. I updated the panel to 3.10 so I’ll have to give it a few more days or weeks before I can tell. I’m glad you guys added support on the app and the panel for Philips Hue lights but what about adding it for the Apple Watch? Any idea when this might be updated?? Thanks in advance! I’m pretty sure the “fix” you guys did for the iPhone X has caused an issue with the resolution on all other iPhones. Whenever I pull up a camera now, the image is lowered at the top and cut off at the bottom. Please fix this for users who haven’t made the leap to the X. Also, I consistently lose connectivity to my Nest. I have talked to tech support and performed a reboot on the Sky Panel at least 6 times and it will work for a few weeks and then stop. It’s not my WIFI.

First off I just wanted to say that these people lie. I was home one day and a salesmen came to my door and presented me with this app, a cutting edge security system that can control your thermometer, lights, motion detector and has a doorbell that records videos. It all sounded amazing so I decided to purchase it. The very next day the system lost WiFi, so I couldn’t even access the system while I was at work. I was told it would still record even while it was offline, which was a lie. I called the service team and was told that they couldn’t fix it. I then had to call the guy would sold me the system and he came over, told me that apparently they received a batch of faulty panels from the manufacturer and they just needed to replace it. That night a technician came over to replace the motherboard, which did not fix the issue. After about 2 hours they decided to replace it with a brand new, “hasn’t even been released to the public” smart hub panel. The seller told me that this new model wouldn’t have any issues. Only a week had passed before another issue with the smart hub panel came up. It is an inconvenience on me to have to call multiple times a month to have any issues with this system taken care of. This security system is not worth buying and I wish I never had.