MSB Parent, USA for Pc

Initially, I had no problems using the app. However, as time passed and I started using it more frequently, it became too much trouble for its worth. Too much time wasted trying to figure out things that are clearly oversights on behalf of the developer of this app. Keep it simple folks. Don’t move the things that work well around when you make updates. It just does make sense. Also, why would any payment page include “add method of payment” and display the symbols for Visa, MasterCard, American Express, etc. yet not accept the American Ecpress credit card? I have spent 2 days trying to add money with my American Express card and keep arriving at a dead end. Not to mention, no where does it say you don’t accept American Express (a notice would have saved me lots of hassle and time). In fact, the reason I finally found out the problem I was as having was due to the app not accepting American Express is because I learned about it here while reading the reviews. It’s extremely misleading having American Express symbol next to forms of payment. Do yourselves a favor, read through the reviews, and do something about the feedback you’re receiving. The numbers speak for themselves, and the majority of your reviews are not positive. You need to make it a great app before another developer does so in a better app and the schools cancel their contracts with you. It’s just a matter of time, and the opportunity is yours to lose. Good luck!

Thankfully I have only had to login to this company's website and now pay app a few times in total since moving into a school district which uses this company to make the advanced payments on my children's meal account. Up until today, I used the web browser version which is always so slow (constantly freezing and having to refresh), but then today would not even finalize my payment after 2 attempts and 20 min wasted. So I downloaded the pay app version hoping for an improvement, and although, after having to make 2 separate transactions for my 3 children's meal accounts, it does at least "appear" to have FINALLY processed the payments as pending (keeping my fingers crossed), I sadly need to report another 20 min were wasted. This is ALL your company does and you are unable to make it user-friendly, intuitive and most importantly efficient?? Good grief...sell your company to one of your competitors please...or fix it right.

I’m having the same issues with this app. I’ve been getting emails for months telling me to upgrade and I have but still the emails come. I even called the B.O.E. asking if there’s anything else I need to do. She said,” No, when you click on the update its automatically updated”. Apparently not. I guarantee they hassle my son at lunch because of their own glitches. I also find it a disgrace to pay a fee every time I add money. Lunches are expensive and they don’t get much for teenagers but as a working mother, and no refrigerator for home lunch at school, there’s not much choice. It’s a wonderful convenience when it works and a hassle when it’s not. Another thing is I bought gym clothes for my son last year and because the teacher didn’t know how to put payment thru for gym clothes, he got angry, told my son to get the cash after it was taken out of my account, then gave him a zero for the day for not being dressed for gym. I was flipping out.

I’m getting ready to have a second child in the same school and I’m told I cannot move money between the two different accounts which is a nightmare. I also find it ludicrous that there is a processing fee to add money to the only way my child can buy lunch. That is a scam. There are many times where my payments don’t go through for some reason or I get messages saying I need to update the app but it’s showing as if I have the most recent version. This app is clearly an afterthought and I wish the school district would abandon it. Having an app that does this is great I just wish it wasn’t this one