DrChrono Patient Check-In for Pc

Just signed an expensive long term contract and found out they have a very robust sales team but no service team. Getting out with big losses but before I dig a bigger hole with a product that doesn’t live up to the hype

You need to make On Patient a web portal instead of assuming that patients are going to have a half hour in the office, all of their meds and relevant info on hand, and that the receptionist is going to have an iPad for everyone. It would make so much more sense for this to be an app/web page that patients could log in to on their iPad or computer from home so they can have the time, relevant info and it can save my office the time to do more than just manage the On Patient (procedure) that my receptionist is supposed to perform. After speaking with customer service back in March, when I signed up, they said it would be an available feature by July... Would really like to see this happen soon because I have had to send the info to my patients as a pdf to print off at home and then bring in (so I can quickly scan over it during the office visit) and then spend an hour entering it into the EHR later that night. This one feature would make my entire practice so much more manageable. Please, please, please make this a priority.

I suspect all the reviews for this poorly constructed app have been solicited by the company. I've used the app for one year now, and although the main app has improved substantially, there are still quite a few problems, and the registration app still really offers very little to a physician practice. You still cannot upload your own practice forms, as pdfs, and obtain signatures. The app simply allows you to create an endless list of fields that a patient can type in. The information shows up as an endless list as well, in the demographics tab. If you'd like the patient to complete the information at home--good luck. Access is confusing and only works on specific platforms (no Firefox). Often, data submission fails in the final step. Half of my patients fail to successfully log in and finish. A far better patient form and check-in app is from Zoc Doc. 100% success rate from patients, and an alert when the forms have been completed, with form printout options. And the forms have check-boxes, are attractively designed, and have all the fields I need. I've reported numerous problems with the the app check-in app for months, with nothing but promises from the company to make improvements, and so far, I've seen virtually no change.

I was introduced to this as a patient in great pain waiting to see the endodontist for the first treatment in a root canal. Trying to talk to someone or fill out paperwork would have been excruciating. This made my visit so much easier. While filling out fields, spelling was suggested. On many items, all I had to do was touch the stylus to the iPad screen. On return visits, updating my information was so fast. And there was no standing in line if several people arrived at the same time while the receptionist checked to be sure that all my information was accurate. Current photo IDs required by insurance companies are quite easy. Add a photo to the file of your patient with the camera of your iPad. As for the staff, I have no idea how many people-hours per day are spent trying to decipher the bad handwriting of patients, especially when they don't feel well. And my daughter tells me that handwriting is being discontinued as a subject in schools. In a few short years, we will have no option but to go to apps like this one. So check it out and see what you think.