Zipcar for Pc

I’ve been a this app member since January 2008. You can rent cars located in or near your neighborhood by the hour. You reserve cars at the website by day, date, and time, based on availability. I’ve made reservations just minutes in advance, and currently also have reservations as far ahead as several months. The only limit is if and when someone else has booked the car you want, but you usually have alternative cars available nearby. Even if you own a car, it makes sense to be a member and have a Zipcard in your wallet, for when your car is in the shop or you’re traveling to other cities and want the convenience of a car when you get there. The billing is similar to Lyft or Uber, and the app works as well as the website and is very intuitive and instantaneous. It’s a great option, one I use at least a couple times a week, and I haven’t owned a car since 1992.

Interesting experience today - the car I was using wouldn’t start in an under ground garage at local mall because there wasn’t a satellite connection. Received suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt...huh? Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh. The best offer - we’ll credit you and extend your time. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came? This was suppose to be a quick dash to the supermarket and Home Depot..2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time. And yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying. Guess it’s time to consider getting a vehicle kinda miss having my own.

Was a member of this app community for about 2 years but cancelled this morning. Customer service has gone downhill and the supervisors do not car. A ticket violation was issued to a vehicle that I had under my name during a commuter plan bill cycle. Problem? The violation was issued in East Hampton NY, and the vehicle in question was not even the right color, or model yet this app paid the fine only because the plates were the same but did not bother to confirm the state in which the plates were issued. They them charge me for the violation because they failed to notify whoever had the vehicle. After getting off the phone with the courthouse they requested me to retrieve all the information for my vehicle so the ticket could be dismissed. Problem? this app avoids, beats around or pretends to write the information but does not comply with giving the information. They ignored my emails, supervisors dont care, and I have requested in writing what is needed and they continue to ignore it. After reporting to customer service many times over the phone and email, again no answers. This just proves again, that this is a company going downhill with customer service and officially terminated and cut all ties with this app. I would rather go to Enterprise car share over this nonsense. I DO NOT recommend this service, I DO NOT recommend this company moving forward. Save your money.

I’ve only been a member with you guys for less than a month and have spent roughly $1200 renting your vehicles! I want to express how much i regret not using a different service than this app! Every time I’ve been in one they have been extremely dirty with debris, smoke odor, and trash ! Not to mention a couple of them have even had service due lights on! One being “transmission error”? You need to come up with some way or incentive to make other this app users return the vehicles clean! I took my little spare time and money that I have YET AGAIN as I have done with each of your cars I’ve rented and made sure to clean up debris, wipe it down with armor all, vacuum them, and cleaned the windows but I’m not going to continue to do so if it’s not enforced or regulated to others! Especially with the HORRIBLE customer service I receive EVERY time I have to call your company. The agents are rude and don’t care nor listen to our comments! I EVEN HAD TO USE PERSONAL MONEY TO GAS UP because the gas card was not in the car!Considering how ungodly expensive your service is to rent a car for a day you’d think that this app would be on top of issues like these but that’s unfortunately not the case. To say the least I am VERY disappointed and honestly don’t know if I will even continue to use this service!