Spirit Airlines for Pc

Where do I begin? First off, my flight was cancelled due to bad weather. I called customer service to see what my options were. The employee I talked to was very nice however, she could not rebook me on a similar flight. My original flight was from Aguadilla, Puerto Rico to Orlando. I was told that they could refund my money. That truly is not an option because I’m on vacation and need to get home. So I asked her if there was an alternate flight. The only viable solution was to leave out of San Juan the following day (an hour and a half out of the way) and arrive in Ft. Lauderdale. I had paid extra for 2 big seats in the front of the airplane. I asked her if she could give me the same seats and she replied that I couldn’t get row 2 but I could get row 6 which would be the same (I later found out that is a lie). So I said that’s fine. She informed me that I also have a $36 credit that will expire in October for a future flight (not gonna happen) because of a price difference. So now I’ve been trying to check in for this flight that I’m reluctantly trying to get on which I have doubts is going to leave or not and the app is frozen/crashing. It’s very frustrating! I was able to check in on the website (I think) but I want to have my boarding passes on my phone because I have no access to a printer. Heaven forbid I go to the airport tomorrow and pay $10 per ticket to print it out! Maybe I’ll use my $36 credit...what a joke airline!

This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city the app is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time. Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline. Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with the app!!!

Every time I want to check in or want to see my tickets it looks like it’s going to open but it crashes and it takes me back to just the front menu, so when I need to check in I have to do it in a computer. It does let me buy the tickets and look at what’s available. Another thing I noticed is that as a $9 member I don’t see the deals or it doesn’t give me the same deals as someone who is not a member 👎 Please fix the bug on the app🙏🏽 it sure would be nice to have my ticket on my phone app.

Here is the reason why I gave them one star .i was going to book a flight through their app but I received an email telling me that something went wrong and I have to call them .so I went ahead and called the phone number in the email I received it so,after 15 min in hold someone answer me he was nice and tell me they the booking didn’t win true because the card declined don’t know why I always use this card for all my purchases but it’s ok .then he told me he can book me by phone and almost after over 40 min he hang the phone and cursing me because he couldn’t finish which I told him it’s ok my concern was just to make sure my card will not charge .then thanked him and told him I can go ahead and book it my self again online that will be easy but he insisted to do it by the phone which the price was more higher than online ,so please everyone read this review don’t waste your time and money with this company specially if you are immigrants,thanks