meterUP Parking for Pc

The app failed to notify me at the appropriate time that my meter was about to expire. I verified my setting were correct and it was set up to notify me in the app and through email. The time my parking expired was 1:21 and it was supposed to notify me 15 minutes prior to that. I received the email at 1:15, but only gave me six minutes notice. In addition the app itself never notified me. I had my phone in front of me on a table and no notification came through. When I decided to go to the app to see how much time is remaining is simply said no activity. There was nothing that said your recent parking expired there was no way for me to view my history, which was a glitch in the app. The way the app was formatted on the screen of my phone was faulty. If after manually closing the app it worked...for a while. The menu at the top of the app was cut off on my phone and I couldn’t use it. As a result I received a parking ticket because I was nine minutes late getting back to my car. The app did not notify me and that when I looked at the app it didn’t say anything about my recent activity so I could determine how much time was left or if my time was in fact, up. I sent a message to customer service through the app and over a week later I got a response which referred me to their terms and conditions and essentially told me that they’re not responsible for their app working as intended.

If live, work, or visit Philly often, you must get this app. The fact that I can sit in my car and pay for my parking without taking money or credit card out of my pocket is fantastic! The safety issue alone is enough to get this app, not to mention the convenience of not having to return to the meter or kiosk to add money or only pay for the amount of time used instead of giving the PPA more money then they deserve. I like the Apple Pay feature, it’s the easiest form of payment. It’s just a well thought out app. There will be those folks who will complain, but half the time they don’t know how to use an app and and then use the app as an excuse for their lack of knowledge. Anyway, thank you for this. It’s going to save me both time and money.

There’s days when the app will give you trouble, won’t except payment or will forget all your “favorite” locations when you go to park. But generally it works (minus all the new pop ups they have alerting you of parking zones and hours that aren’t normally applicable to the zone your parking in). Biggest rip off is that it costs you more money to use the app than it would to use the actual kiosk. It’s the credit charging fee- which I’m sure they could get waved if they spoke to the credit card companies. Overall, it’s worth the download especially because when it rains the kiosks only take credit cards and reject all cash. There’s also times when the kiosks are down completely and the app is the only way to park or you’ll get a ticket from one of the PPA stalking your car to write a ticket the very minute your meter expires even though they’re supposed to wait 2-5 minutes depending on the zone.

You guys keep logging me out! That’s annoying especially as I’m in a hurry oftentimes and don’t have time to be messing around with an app which is suddenly not recognizing a password that I’ve forgotten—because you now have this “foolproof” fingerprint scan!!! Please do something with that! On the brighter side, I KNEW my ticket was unjust. I simply took the ticket they had cited me for, and screen snapped the times in which I was covered by meter up. When the courts asked for proof to cite in contesting the ticket, it was easy to use the screen cap to justify my issue. So while i didn’t at all care for getting ticketed while I was under that halo of protection from y’all, I got justice after several months of waiting for it to process. —But right now, for instance I can’t even log into my account once I paid, and now can’t issue a STOP payment on it when I get outta the parking space. (I was sent a confirmation email about a successful payment.) So one of the best features on it (being able to not pay for time you don’t use!) is disabled—strictly because you guys just somehow kicked me off of the thing. Ugh.