Bird — Ride Electric for Pc

I became a charger for this company and just completed my first release today. All was well, I released the the app to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my the app was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the the app map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the the app, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.

This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at the app need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the the app is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.

I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the the app scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.

I really love the app’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a the app Charger - I honestly believe it would benefit the app to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble... My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my the app app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE the app - but the scanned the app would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the the app App went from a viable form of income to a complete waste of time. So disappointing...