FabFitFun for Pc

If I could give zero or negative stars, I would. It may seem nice at first, but over time it’s more trouble than it’s worth. The company promotes and sells promises they can’t deliver. When confronted or asked about the misleading information all they do is apologize but not admit anything or even acknowledge what you say. It’s like robots responding. Maybe that’s all their customer service is, is bots. You can never get a hold of any one that actually knows anything. They have countless times of false advertisement and don’t even get me started on “drop ship” items that ship directly from retailers. The products are garbage and arrive in deplorable conditions, that is, if they even arrive! They won’t update you either if an item is lost so unless you’re vigilant they’ll just take your money. I’ve had THE worst customer service experiences ever. And I’m not one to write reviews or complain but this has put such a bad taste in my mouth I have to share so people don’t get suckered in to joining. Don’t even think about becoming an annual member either, that’s where it really goes down hill. It’s like “ah ha! We’ve got em, no need to answer any of their questions they’ve paid upfront” I could ramble on and on for why not to join but I’ll stop now. So disappointing. DONT JOIN

The box itself is great! The products are amazing and definitely worth the money! I look forward to it every season! But their app... honestly it’s my least favorite of all the ones I have on my phone. I loathe every time I need to get on it. The “Shop” section is the WORST. The products are so cute and great but there’s no “back” option when you’re on the shopping screen so when you are looking at a specific product and want to go back to where you were looking, you have to literally start from the beginning and apply any/all filters. And when there’s so much you want to look at (because again the products are super cute!), it’s an absolute nightmare. Honestly, it’s the sole reason why I don’t buy anything off of there because it’s so awful to browse! Second, I just feel like the whole app itself needs an upgrade. It’s not very user friendly and aesthetically not great. It’s like the company spent all this time and energy on an amazing product and then just threw together an app last minute. this app, you absolutely nailed the box and products, but please please PLEASE update this app!

Overall I like FFF a lot. My main complaint of the service as a whole is the loooonnnggg wait from the time that you order the box/customize to when you receive it Regarding the app it works well. I wish that in the shop and edit and add ons there was a place to review and read reviews on products. I find myself looking online to see what people think about the products. I also would like to see a better record of my purchases. You can see your box but I would like to see the add ons and edits with the photos, prices and item descriptions. I don’t love that the clothes were integrated into the add ons. One way to improve that is to have more advanced filters-maybe allow the use to filter out product types rather than allowing them to narrow in on only one product type. The final wish is that there was any easier way to get help and to track your order. Rothy’s has a number you can text which I have found helpful.

I have been a customer for a couple of years and I absolutely loved it, now I’m noticing that there is no problem deducting from my account when I order, but I am not receiving any product. Now I have to take the time to go back and see what I ordered and deal with this. I’m not happy about this and if you can take my money then you can deliver the product. I still have not received my summer box and here it is September!! I have not received anything on the last three orders I placed. If this is how I am going to be treated and shipments are not being monitored, then I will have no choice but to cancel and request an immediate refund. Last they told me that my summer box was sitting in the warehouse with no explanation why it was still there????? If you offer these products, and I pay for them, why aren’t you shipping Them out immediately. Not only are they not shopping out for 3-4 weeks but then you have the carrier that takes another 3-4 weeks. I’m very frustrated, disappointed and want to know what will be done about this