Ventra for Pc

Lost out on $15 because of this stupid app! I have two cards attached to the app because the first one I had expired and they will not let you remove any, you can only add more.. So I originally added $5 on Friday and after getting on the train I seen it said my working card was in negatives and I thought how is this possible? I just added $5. So I look and it’s showing that I added the 5 to the wrong card which I thought was weird because I never add money to the wrong card. So Monday morning I know I have to add even more because I’m in negatives from Friday. This time I make sure I’m on the correct card and add $15. It shows it it the right place so I go ahead and scan my this app and get on the train. While on it I get an email that my account is low.. how?? I think to myself, so I go and check the app again. Now it’s showing the $5 I put in on Friday went to the correct card and the $15 went into the other. This is when I realized the stupid app moved my funds from one card to the other. I let this app know through email and they ask me to call them from 8-5 which is the time I’m at work so I can’t. So I basically lost $15 because of this app which is something I can NOT afford to just throw away. UPDATE: this app closed the non-working account and place the fund back into the correct card. I guess emailing eventually worked.

I deleted the app completely and reinstalled it because no content would load last night when trying to update my balance and pay my bus ride. I spent another 25 minutes this morning resetting my password and updating my balance. The temporary password was complicated with multiple capital letters and symbols. You have to re enter this password on almost every screen to confirm any transaction. When I finished, I received an error that the transaction wasn’t processed because I didn’t have connectivity (I was on WiFi at home). Then the app logged me out, so I had to re-enter this temporary password multiple times to do another transaction. Only for the app to tell me: error duplicate transaction. Third time I logged in I was able to change the temporary password before being logged out. I didn’t get an email confirmation about the first transaction, but the FOURTH time I logged in I was able to see an updated balance before receiving another error and being asked to log in again. At this point I’m late for work and walking to the train hoping for the best. Please get it together.

I don’t usually ride the train, but every time I have, I utilize this app because I never carry cash on me...ever. Never having issues in the past, I hop on the train, and pay for my ticket with the previously stored credit card info (which is still up-to-date). Got and error message, so tried Apple Pay and selected one of my cards from there, same error message, tried several of my stored cards on Apple Pay and none of them worked. I then even entered a new payment method and added a new card in order for this payment to go through. No luck. THANKFULLY, I dig through my laptop bag and managed to find a $10 bill out of pure LUCK. Don’t know what I would’ve done if I didn’t have any cash on me. Knowing this error could happen again on the way back, I grabbed some cash just in case and sure enough! Same thing happened. Just going to go back to carrying cash like the old days and free up some storage on my phone by deleting this app because I don’t want to be thrown off a train because of its unreliability.

I’m editing my old review. The app has gotten WAY better. Not design. But it always loads fine. I have no issues of logging in. It’s easy to add money and buy tickets (Although I wish they would actually STORE on your device. You need a connection to download your ticket). And their customer service is way better. I lost my this app card (had $20 on it). Bought a new one at CVS. (When you register your card online, the $5 it costs for the card gets put into your account as useable Fare). But I couldn’t figure out how to transfer money from my lost card to my new one. I sent them an email explaining which card to cancel and where to move the money and IT WAS DONE THE SAME DAY. major improvement. OLD REVIEW I’ve seen this in a few different reviews and they really need to fix this. The app was working great (I used it mainly for metra) but then I moved downtown and got a this app Card. I registered my this app card and now the app won’t load and I occasionally lose my metra tickets. Extremely frustrating. If I do ever get the app to load (extremely rare), 95% of the time i can’t login and it shows no registered this app card. But when I can login, I try to re register my this app card and it says already registered. The only fix for this is I keep the this app website loaded on my phone and I add money and such via there. That works fine but the app does not work.