에 의해 게시 에 의해 게시 Unify Software and Solutions GmbH & Co.KG
1. OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad.
2. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
3. Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable.
4. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
5. Contact Center managers are constantly on the move.
6. It’s simply the better way to manage your contact center.
7. - Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
호환되는 PC 앱 또는 대안 확인
앱 | 다운로드 | 평점 | 개발자 |
---|---|---|---|
OSCC Dashboard | 앱 또는 대안 다운로드 ↲ | 0 1
|
Unify Software and Solutions GmbH & Co.KG |
또는 아래 가이드를 따라 PC에서 사용하십시오. :
PC 버전 선택:
소프트웨어 설치 요구 사항:
직접 다운로드 가능합니다. 아래 다운로드 :
설치 한 에뮬레이터 애플리케이션을 열고 검색 창을 찾으십시오. 일단 찾았 으면 OSCC Dashboard 검색 막대에서 검색을 누릅니다. 클릭 OSCC Dashboard응용 프로그램 아이콘. 의 창 OSCC Dashboard Play 스토어 또는 앱 스토어의 스토어가 열리면 에뮬레이터 애플리케이션에 스토어가 표시됩니다. Install 버튼을 누르면 iPhone 또는 Android 기기 에서처럼 애플리케이션이 다운로드되기 시작합니다. 이제 우리는 모두 끝났습니다.
"모든 앱 "아이콘이 표시됩니다.
클릭하면 설치된 모든 응용 프로그램이 포함 된 페이지로 이동합니다.
당신은 아이콘을 클릭하십시오. 그것을 클릭하고 응용 프로그램 사용을 시작하십시오.
다운로드 OSCC Dashboard Mac OS의 경우 (Apple)
다운로드 | 개발자 | 리뷰 | 평점 |
---|---|---|---|
Free Mac OS의 경우 | Unify Software and Solutions GmbH & Co.KG | 0 | 1 |
PC를 설정하고 Windows 11에서 OSCC Dashboard 앱을 다운로드하는 단계:
Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch. Enter OpenScape Contact Center Dashboard. OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly. It’s simply the better way to manage your contact center. What you can do: Monitor and control all of the important aspects of your contact center, including: - Agent Summary: Number of agents logged on, logged off, idle, away, busy, active - Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls - Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc. - Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more - Change the routing state of an agent (e.g. from unavailable to logged off) - Configure which agents you want to be included in the view - View all available skills for each agent and remove skills from an agent or assign new skills to the agent - Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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