에 의해 게시 Medallia
1. - No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
2. Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users).
3. - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
4. - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
5. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
6. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
7. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
8. - Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
9. - Customers can also leave comments in their own words, good or bad.
10. - These responses are used to calculate Net Promoter Score for that touchpoint.
또는 아래 가이드를 따라 PC에서 사용하십시오. :
PC 버전 선택:
소프트웨어 설치 요구 사항:
직접 다운로드 가능합니다. 아래 다운로드 :
설치 한 에뮬레이터 애플리케이션을 열고 검색 창을 찾으십시오. 일단 찾았 으면 Vodafone NPS 검색 막대에서 검색을 누릅니다. 클릭 Vodafone NPS응용 프로그램 아이콘. 의 창 Vodafone NPS Play 스토어 또는 앱 스토어의 스토어가 열리면 에뮬레이터 애플리케이션에 스토어가 표시됩니다. Install 버튼을 누르면 iPhone 또는 Android 기기 에서처럼 애플리케이션이 다운로드되기 시작합니다. 이제 우리는 모두 끝났습니다.
"모든 앱 "아이콘이 표시됩니다.
클릭하면 설치된 모든 응용 프로그램이 포함 된 페이지로 이동합니다.
당신은 아이콘을 클릭하십시오. 그것을 클릭하고 응용 프로그램 사용을 시작하십시오.
다운로드 Vodafone NPS Mac OS의 경우 (Apple)
| 다운로드 | 개발자 | 리뷰 | 평점 |
|---|---|---|---|
| Free Mac OS의 경우 | Medallia | 4 | 4.00 |
PC를 설정하고 Windows 11에서 Vodafone NPS 앱을 다운로드하는 단계:
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone NPS programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day. Understanding scores and comments - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
PcMac 한국어 
