Tracfone Wireless My Account for Pc

Pros: Have always liked the app because it saves so much money for a student who doesn’t need a lot of text/min. Just needed an available number for emergency use. Cons: The app could be better when it comes to loading. Also maybe like give free data access while using the app because I couldn’t buy more data when I’m out of data unless I have WiFi so it’s a huge problem when I’m out and I need data desperately. Bugs to be fixed: After I bought mins/data the app brings me back to dashboard but I couldn’t buy more airtime if I want to. Only the last 4-5 buttons are there. The add and buy airtime went missing unless I exit the app and login again. Also the loading on my a available text/min/data seems to always not be accurate. And the loading takes very long or doesn’t load at all. Additional suggestion/request: On top of free access while using app because (more likely than not you’ll get more people to buy your product anyway), can you show details of the plans the users currently have. I clicked on my auto refill plan to check on it and I could not find details of exactly how many mins/data/text other than price and plan. Anyway, I still like this plan overall despite some flaws in app. Saves me money in general and from where I’m from, cell service is not bad. (Except sometimes during heavy rain, call will go through but actually the other end wouldn’t receive it, not sure what problem exactly it is)

I have multiple phones with the app. Have been a member of TF for @ 20 years now. I can keep track of all my phones on all my devices. I buy air time a year at a time. It’s MUCH MUCH cheaper than any other carrier I am aware of. Uses the same lines and towers as ATT. 1.5 gig storage (on the yearly plan) is way more than enough.....unless you want to store the Library of Congress! Very very few people need the 5 gig storage that most all other carriers are trying to make you believe you need.

I used my card to purchase minutes in the app, but somehow my account got hacked and my card information was stolen to purchase minutes I did not authorize and that didn’t go on my phone. I called the app to report it, but they did not do anything for me to get that $40 back nor the minutes that were purchased using my card. I was just told to change my password. I did that and had to cancel my card. This app is not safe to use your card information on. One thing the app doesn’t have is that I would like to be able to receive receipts showing what I bought and when on the app. Also, I’d like to be able to view my phone usage on a report, showing the calls I made on which days. The app is lacking a lot of important information that every customer needs.

Imagine that you are driving at night and your car breaks down (you’re a woman in this scenario). You go to call for a service or a friend, but none of your calls will go through. Only now do you realize that you are out of minutes. You can buy more, but it will take several minutes for them to be applied. During that time you could be killed by a serial killer. I’m exaggerating a little bit, but I’ve been caught in several bad situations without minutes or data (no maps). I’ve left feedback in their surveys asking for a warning notification when you’re running low several times, and I know friends of mine have, too. They also are now plan-based, which is totally different from what they set out to be. I’m done with the app because I don’t feel safe with it.