OptumRx for Pc

Ever since iOS 12, the app has become unusable. I decided to wait 2-3 weeks after the system release, before writing this critical review; in fairness to the developer giving them time to fix the log-in issue. Apple gives developers ample time (usually about 6 months) with their beta program to fix any issues before the launch of a new operating system, so it’s pretty shameful if your app has major issues on release date. Considering this is an app that many people rely on for their health, it makes it all the more shameful. I have not been able to login to this app using the fingerprint scanner for weeks. It’s not a systemwide problem, as all my other apps with fingerprint security logins work fine. When the app works, it’s provides the pertinent information needed, however the user interface is not very intuitive, and sways away from most of Apple’s good practices design standards. It’s not accessible and does not take advantage of Apple’s system-wide text resizing, which is imperative for people with poor or low vision. We should expect more from a company which we choose to safeguard our health. I couldn’t help but notice recent extraordinary amount of 5-star, one-sentence, generic reviews. Appears very suspicious. It’s possible these reviews were written are by positive individuals with little to say, or maybe they are fake reviews paid for by the developer, however that would violate Apple’s rules.

It is convenient however sometimes it’s very confusing I also think it should keep your first part of logging in permanent so that you don’t have to keep typing it and that you would only have to type in your password and then when you request medication if the doctor will not fill it by mail order then they should have the doctor notify the patient immediately and or have optimum RX notify the patient as well and then this way the patient can call the doctor and see about getting the medication that they need I hope that helps have a wonderful day plus it would be great if some medications you could just get immediately like if you go to the doctors and you’re sick and you need an antibiotic it will be great if your price and your terms would be honored at local pharmacies just my humble opinion but maybe it is and I’m on aware plus there isn’t a clear precise notification of just how many times patient may get this medication filled per month the quantity or if you put limitations and and then if there are limitations why are there limitations are they just your policy or are they a federal and state policy/law because if they are only your policy then in all actuality you are hindering the treatment process of every patient you deal with

So far so good since I started using the app about 2 months or so... I’ve refilled a few prescriptions using the app and had to call them only once so far and that was the first time I used the app to refill and switch to home delivery at the same time for that same prescription, so that was completely understandable! And the rep was patient and understanding because I wasn’t 😂 and she made sure everything was taking care of in the most professional way before letting me go because I had no patience or tolerance at that moment! She collectively got answers from the pharmaceutical unit and I think we both learned a lot that day ☺️ I was totally the opposite person that first called then when I hung up! 😇 Keep up the great work this app ✊🏾

Service used to be so much better at this app. Don’t know what happened. Whenever calling in, the representatives are always very nice, courteous and helpful; however, the meds ordered and received now are often miscounted, late being received, if received at all — unless a call is made. My physician has been alerted that I like the mail order med service but if you can’t get meds to me before my last ones run out, it’s not worth getting that far behind and I will notify the insurance company about the problems with this app. If I have to call because I’m out of a med, then you goofed and I have to go without needed meds for a week or more waiting for this app to send them. I don’t know if new, inexperienced employees are miscounting the pills or if a hateful, mean, or bad boss/manager/supervisor is stressing everyone out (which would cause these type of errors) but it should be quietly investigated and remove the problem from that area. Some people are just not cut out to be in charge of other individuals. Thank you for your attention to this breach of confidence. Should the issue be resolved within 3 months I will upgrade this message and number of stars awarded.