August Home for Pc

a recent app update introduced an automatic selection of wifi vs bluetooth when connecting to a lock; that significantly slows down unlocking, to the point where i have had to pull the wifi bridges on any locks i want to access fast; the way i use the app — as i walk toward one of my ten doors equipped with the app locks, i issue an unlock command from the iphone control center; this used to work amazingly well with bluetooth as it would connect and unlock by the time i have managed to walk up to the door; with the recent autoselection it tries wifi first, which is slow, then as i am very near the door it connects to it with bluetooth, and entirely and completely forgets to issue the unlock command which i had tapped from control center, so now i have to tap again; feels so clunky and slow, and so much worse than how it worked before this “feature” was introduced in general with the app in my 3 years of ownership of v1 and v3 locks, and continues daily use of the app, I see such awful design decisions and so much time before they decide to backtrack... for crying out loud, you just had it working perfectly for a few months, how about quick making these half baked changes while you are ahead, or at least let us opt out or may be provide feedback to you prerelease because clearly you don’t get how some of us use your products

I purchased the the app Pro expecting that this lock would open as I approach the door. It rarely opens the lock as expected. Maybe two times since Jan 2018. Upon calling tech support, and after I gave him the problem and use scenario, his questions centered on other Bluetooth devices that are on or around me when I expect the door to unlock. Let’s see, Apple iPhone X, Apple watch, and Apple AirPods. Then he immediately focused in on the AirPods. The technician said to me that the the app Pro does NOT work well with Apple AirPods and it is a known “issue”. I asked “known to whom??”, known to the app apparently but no one else knows that would be involved in the presale process it seems. If the BestBuy rep told me about this problem, I simply would not have purchased it. I lay responsibility for this “known” problem squarely on the app and the lack of communication to its resellers about this problem so that consumers can be warned BEFORE a purchase is made. Very irresponsible!! So after all the time, effort and energy with this electronic yet manual lock, I will remove and return it. The funny thing is that Bluetooth wireless communication has an industry standard well established so that manufacture’s can develop products that will smoothly integrate and work with (reject) other Bluetooth devices within 30ft. How did the app design such an inept system using Bluetooth??

We got this lock and bridge about 9 months ago. It was pretty simple to set up. We love not having to worry about a key and being able to unlock the door remotely if we need to let people in. About a month ago, we had to replace our door. The installer had a different brand lock and said that we needed a different plastic adapter piece. I had a email response from the company in less than an hour. All they needed from me was an address to ship the pieces to. I had my replacement adapters within 2 days. The app is super easy to use. We’ve run into some complications when attempting to share. I think those were more “user end issues”. Ultimately, we got it working properly. It makes it easy to let family in to drop things off. We really just love it.

I really like the the app Bluetooth lock. Being able to get in when I forget my keys is great. (Although, I still bring keys just in case.) A couple of things would make it better. (1) From what I read, I expected the lock to support HomeKit and it does not. In absence of full support, I would love to be able to ask Siri to unlock the door. This is worth a star rating to me since I expected that I could. (2) Needs faster unlock from the iPhone widget. It just takes too long for the lock to be discovered and unlock. (3) it would be nice to have an Apple Watch complication whose sole job is to unlock the door. ( my original Apple Watch is slow to open its the app app). (4) the app should notify me ahead of time that a lock update is available and allow me to choose whether to install it. This has trapped me waiting at the door for an update when I’m trying to leave the house. (5) the Auto Unlock triggers too far away. This would be more useful to me if it unlocks as I am very close to the door. (Like 3-5 feet). Presently, it will trigger when I am three floors below the apartment door.