Favor for Pc

After the last several times of Grubhub screwing up my orders I decided to try this app even though it’s ostensibly a little more expensive. (Pro tip: order food from the "$1 delivery" places if you don't want to pay a huge delivery fee. The $0 fee ones are listed there too.) I've used this app twice and both times it’s been an absolutely seamless experience. Friendly drivers who care about getting it just right and being punctual! Finally! Yes, the ticket total can be a mystery, but it’s not high math. So far my totals haven't been unfair for the items and service I've gotten. And I am in love with the fact that you get a reminder & can actually modify the tip after delivery--not only does it encourage better service, but if your Runner really goes above and beyond, they deserve to be tipped more than your default amount! This makes it so much easier to truly tip according to service instead of wagering some arbitrary figure, and you don't have to mess with extra cash for them or even be there to accept the delivery (I ask for mine to be dropped on the porch so I don't have to stop whatever I’m doing and get the door). Mind, I’m near central Austin and YMMV depending on where you are, but I have been super pleased with my first two Favors and as long as they keep up this level of service I don't think I’ll be using anyone else. 💕

I use this app frequently during the week when I’m in Austin and never had issues with it. I live in College Station on the weekends and the few times I have used the App it’s not great but has steadily declined. Tonight was the final straw. Ordered food for a bunch of people and had an estimated wait time of 45 minutes to 1 hour. Over the hour waiting for the food, the time steadily increased in 15 minute increments all the way to 2 hours. I got worried as I had many people waiting so I called the restaurant to check as the this app runner wasn’t responding and the restaurant didn’t even have the order. Hadn’t even been placed yet. Meanwhile they just kept extending the predicted time to over two and a half orders after I ordered. At that point by the time I canceled the last order and placed a new one I wasn’t going to get food until after 10:15 at night and had to pay 2.5 times the delivery rate. What a scam. The best part was the runner texted me when I first placed my order and when I texted back to inquire they were not aware of my order at all.

If this review were only for the app and its use, I’d give it a higher rating. The problem is the drivers who use the app to place your order have to be competent, sharp and customer service driven. If the driver orders in haste or doesn’t read the order correctly you won’t get what you ordered and it will be a disappointing experience. Or if they don’t care enough to make sure bag of food does flip over you get a box of mush. This has been my history with using this app over other food delivery apps. My history of receiving incorrect orders, or food delivered that looks like it went through a tumble dryer has happen more often than it should. The drivers every time answer my text and tell me “just call customer service, they’ll refund your money.” Which they do and the driver still gets the tip. So I’d say 30% of my orders placed on this app have ended with me getting my money back, not getting to eat and more hassle than it was worth. There is no convenience when you expect to have dinner for your family delivered and they leave off your kid’s meal or order you something you can’t eat or you end up having to jump in your car and driving to pick up take-out and eat two hours later than you expected. this app needs to incentivize drivers to do better or find a way to quality check the drivers and deliveries.

I’ll be honest and say I was swayed by the savvy commercials this app has been running as of that. I’ll also admit the only reason I have used this service is because of the 21+ beverage deliveries which is crazy that Uber and others haven’t invested more in. That being said, the whole process and service is god awful. Each order I placed, I waited for at least a half hour for my runner to get my stuff to have them replaced with a different runner and another half hour or more added to the time. The fact that they don’t have a map and actual car tracker like EVERY OTHER service has should raise a flag. When my deliveries finally got to me, each runner either had no clue how to operate a phone camera or they (I say this in the least possible degrading way) should not be anywhere near the customer service industry. Very sketchy people who seemed not all there in the head. From not being able to use a phone camera or other matters, the runners had to manually enter my license info to prove that I was over 21 and both times they entered the wrong info which popped up that my license was expired even though it doesn’t expire until 2026 and (shouldn’t they know how to read a license from the state they live in?) this resulted in them claiming it was expired and I couldn’t get my order. Each time I had to show them the right date and at that point I was beyond over it. I’ll never use this service again.