JOANN for Pc

This app has the potential to be a real winner of a sales and marketing tool for this app. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no this app's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first.

I have walked away from my computer several times and bought nothing because I was so frustrated with the app and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what the app put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which the app apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call. I have been a loyal this app customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at this app. It takes me no less than two hours to struggle with the app to place a moderate sized order.

This app is okay. It’s basic at the most. What I really dislike is when I click on the “shop this app” button, it gets super glitchy when I try to search for an item. I have to click on the dang “enter your search” box 4-5 times in order for it to actually click on it. On the first few tries, clicking on it brings up a text box for you to type in whatever you’re looking for, but it disappears back to the main page when I try typing. What the heck?? Sometimes I just give up and go on my regular web browser. All the app is good for is coupons probably. I would also appreciate it if they could update the pages in a more timely manner. The coupons and deals often expire at 11:59 PM EST so why am I still seeing them when I obviously can’t use it after? I’m on PST time so they might be waiting for midnight my time to roll things over. However, this is confusing to customers and frustrating when I want to see the new deals or coupons.

Sometimes there are lines to wait in and this is Las Vegas so lines are a normal part of everyday life. But, the long line at this app’s with crafters and quilters snapping up the latest deals flows effortlessly and before you know it your back home. You’ll actually see three or four checkers working instead of the 8-10 empty check lines that Hobby Lobby shows off unattended. The sales people are always friendly and helpful. The seasonally stocked items are already on sale and easily fun and unique projects seem too good to pass up. Sure there are a couple of competitors in town but you’ll be happy with the enhanced fabric choices and books with ideas and actual classes you can take learn and make things in. The others can’t be compared. When did you last take a class at Hobby Lobby or Michaels. Their classrooms are always empty. I support the Best of the West location at Rainbow and Lake Mead. Thanks guys and gals you’re the best of the best.