Sam’s Club for Pc

Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.

So frustrated with the the app app. Have loaded two different app trying to get the scan and go feature they say it has to make checkout faster and neither app will actually sign me in. It’s in a never ending cycle where you sign in, submit, tell it your not a robot, pick the pictures for the captcha and then it goes right back to the sign in and I’m not a robot. I deleted the app and tried a different app. Same thing happened. Thought something was wrong with my password, went through process to reset it. Same problem again. Then thought I need to create a new account in the app. Tried that and it said I already had an account created. Tried to log in again, put me in the same cycle again. Finally was so frustrated asked a the app staff at the store, I didn’t even get through my explanation and she said it’s doing the sign in thing again huh. I said yes. She said at least 8 other people had asked them about it today alone and every time they do an update this is a problem for some people but the app’s won’t listen to complaints from staff about it so I should call the 800 number and see if someone there can help me. Really disappointed with this app. Would have given it a 0 stars if I could have. First review I’ve ever written hoping it helps save someone else all the wasted time I’ve put into trying to get this to work.

Since Sam’s first introduced the Scan & Go app, I have loved it UNTIL TODAY. This latest update disrupted my experience. Mid-shopping in-store, it kicked me out. I rescanned my 11 items, then it froze on the pay screen after I “slid” to pay; wouldn’t progress to barcode screen. The manager checked my account and promised the charge hadn’t gone through. (I should not have believed her.) She checked me out and gave me a printed receipt. She said I have to call the number in the app to check on the problem with the app. (That help number in the Scan&Go portion of the app at the bottom of the screen with your list of items is only available while physically in-club (I didn’t realize). I got home and checked my credit card charges—2 back to back—1 for Sam’s Club (matches printed receipt) and 1 for Sam’s Online (the Scan&Go app) for 0.15 cents more than the printed receipt. My credit card company said get back to us if Sam’s doesn’t fix it. Called the 888 number on the back of my Sam’s card. Nice lady, but she said I had to print out proof of the double charge and go back to the store to get the store to refund one of the charges. I’m glad it’s fixable, but I’ve never previously had this kind of problem before. PLEASE fix the app. I’m not using it again until there’s another update.

Today was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at the app I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the the app employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security.