The Uber GPS needs work
by nick 1112
I used to be a big fan of Uber because I use it 8 to 10 times a week and it was a big help considering I am unable to drive. But for the past five months or so I’ve been having major issues connecting with my driver in the correct pick up location. For some reason the GPS sends the driver to the wrong pick up location when trying to pick me up for my ride. I live in a condominium complex with about six other condominium buildings so it’s a little confusing if you are not sent to the correct address via the Uber GPS. This causes problems and tension between the rider and the driver because the driver thinks he’s in the right spot but he is clearly at the wrong address and I have to explain to them every single time that this happens all the time with the driver and it’s not their fault. This also causes me to be late to my class every time they pick me up because I either have to walk or wait for them to turn around and come back to the right place. I use the UberX option so there should be no reason for me to walk. I have sent this information to Uber through the app but they have yet to fix it I don’t even get a response from them even though I am a gold rewards member, so I am resorting to leaving a three star rating along with this lengthy written review. I’m hoping someone sees this and and it’s brought to the attention of someone who is able to fix this issue because it is very annoying. Someone please help!!
Loyal Uber Rider
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
A necessary app with frustrating problems
I love Uber. I don’t own a car, so using Uber is my go-to for getting around. For the most part, the drivers are excellent and there’s no issue. However the GPS and time estimations can be incredibly frustrating. The pick up and drop off pins don’t take many offroads and parking lots into account, which has caused many drivers to get lost when trying to find me. Many drivers use a third-party navigation system such as Google Maps, Apple Maps, and Waze, which give a much more accurate location, but some don’t and that’s when I'm most likely to get a call from the driver asking where I am. Drivers shouldn’t have to rely on third party apps to find me! I don’t believe Uber’s map takes traffic into account, either. Twice today my trips have been delayed by traffic, which could have been saved by the app suggesting a faster route. Uber sends me a notification just saying sorry for the delay and gives me a new ETA, which annoys me because it feels like a fake apology. I would feel more confident in the system if it allowed me to write a review about the trip/delay so at least my frustration could be used to improve the system.
Overall Uber is a great service and I will continue to use it, there’s just a few gripes I’ve noticed that are keeping Uber from its full potential that I wish they would put more consideration into.
I had a great experience with uber so far, but just recently, I had an issue where many of my recent drivers got lost along the way, taking a wrong turn from what their GPS said, some of them asked me where to go next. I was polite and helped those who asked, and I still tipped each driver despite the inconvenience. However, one of these drivers apparently gave me a terrible score, dropping my perfect 5 star passenger rating. Uber drivers can refuse to pick you up if they don’t like your passenger rating. It’s not fair that I can’t explain what happened or contest the rating, or that I’m getting the backlash for their mistake and they get to keep the tip, anyway. Completely unfair and uber does nothing about it. I don’t take uber that often, so the one rating was enough to drop my average quite a bit! One fluke rating should be either canceled out, or I should allow a chance to explain the situation and revoke a tip if the driver is going to be so rude and unfair.
In addition, I’ve read many uber drivers saying they will intentionally give riders poor ratings if the trip was inconvenient for them: if it’s too far out of the way, if they didn’t feel the trip was far enough (and a big enough fare), or apparently if they don’t like the route to get there and can’t figure out their GPS. It’s not fair for drivers to be able to do that at all. Poor ratings should be for poor behavior, not for frustrations with the standard expectations of their job.
Mediocre support and service
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem.
The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred.
I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber lover ❤️
Convenient and reliable means of transportation. Gets me from point A to point B without any stress. Tells you the cost of the drive and the time you will arrive to wherever you’re going before you confirm the trip. I love being able to see on the app the name of my driver, the driver’s vehicle, the driver’s previous ratings and the Uber drivers exact live location on a map as I’m waiting to get picked up. The contact information of the Uber driver is readily available to communicate for whatever reason; for instance- if you’re in a plaza, mall, or gated community and need to let them know what to do or where to go. You can also schedule an Uber to pick you up at a certain time and/or day, too! I use Uber to get dropped off to a one-hour therapy session and I schedule my Uber in advance to pick me up at the time my session is over so when I’m done, there is not waiting and I get right into Uber to go home- it’s such a great feature!! Another good thing about Uber is while in the Uber heading to my house, I realized I needed to stop at the store first. The Uber driver had no problem stopping and the driver waited while I got a few things at the store, and took me back to my home. I recommend Uber to everyone! 5 stars in my book :)
Avoid until the apps many bugs are fixed.
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting.
Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter.
Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.