HSN Shopping App for Pc

I love everything about the app. Your website is perfect and easy to use. The only thing I would like to be able to do on the order page is sort a list of items I have sent to other addresses. I like sending gifts to my Son and I don’t remember everything I have already sent. One of your reps was so kind to send me a list of the current items sent. Which brings me to the next praise for all the people I have talked with have been so friendly and helpful. I love watching all the hosts. They make it so much fun and entertaining and I appreciate everything all of you do to put on this show. The only thing I would like to see improvement in is the returns. I prefer to have my returns applied to spendable kash but this is not an easy task to accomplish. I mark the return slip to apply to kash which never works. I call to ask to have it applied to cash and have gotten many different replies. Sometimes I’ve been told it will go to kash but it doesn’t. This is really the only issue I have and would love this to be improved. Thank you

I have ordered many Origami Pieces in the past but most recently I ordered a set of two three shelved unit and a set of three shelved units both were ordered in Pewter. But When the second set arrived it did not match the first Pewter set. I notified the app and I was told to call Origami concerning their color change. Origami said that there was no color change and that the app had sent the wrong color out to me. They said that I had received one set in Pewter and the other set in Platinum. I called the app once again and you finally agreed that this was an in warehouse error. This shelving unit weigh 80 lbs way to heavy to return therefore I am stuck with a mismatch unusable double set of Origami Shelving Units. I have been a customer for years and I am very disappointed in this business practice you should have better quality control for your warehouse. Units of this weight are way to heavy to return. I will never order from the app again realizing your lack of quality control and I do not have the confidence that I will receive correctly what I ordered. You need to have a method of correcting errors such as this without causing the customer so much lost. I feel taken advantage of because the product is to heavy to return. THIS IS BAD BUSINESS ETHICS AND SHOULD NOT HAPPEN. Please CORRECT THIS SITUATION BEFORE YOU LOSE EVEN MORE BUSINESS. You should be ashamed of your incompetent and want to correct this ASAP. Please respond to this email.

As a disabled shopper it’s so nice to be able to pick up stuff I need at my the app App so my actual shopping is so much less burdensome... that way I get to enjoy shopping at home without having to carry everything or have to ask for help; and for those misc item type shopping at a store is more enjoyable bc the majority was done with the app. I have the time to spend exploring. Having to walk with one hand occupied use to make shopping a chore instead of fun... now even a trip to Walmart is quick and gives more independence bc large and heavy stuff was delivered right to my door by the app. I can now carry small and light weight stuff with my other hand like other people do. It makes me feel normal now. I always get my the app gems and treasures faster too!! A 3-7 Day always turns out to be 3😄Love love love the app! Quality items with convenience. Customer service reps are all very nice and helpful too. And so many items have made my life safe and secure... I. E. Sound exercise equipment, security cameras and a shredder etc😘

I absolutely love the app! I order A LOT OF ITEMS. However, I feel so frustrated!!!😉☹️ YES, I live in Alaska. A couple years ago I moved to Hawaii and lived there for a year for work. We ALWAYS HAVE TO PAY DOUBLE ON SHIPPING. Yes, I realize our items have to be flown, BUT REALLY??? Are we not part of the UNITED STATES Of AMERICA? Good grief. Tonight there was 4 things I really wanted to order. EVERYTHING WAS FREE SHIPPING!!!!!! Oh no, not us in AK. We literally still have to pay DOUBLE FOR SHIPPING. Geez! I’ve NEVER been sent any coupons. I feel like once in a blue moon, that maybe, just maybe someone could throw us a bone. Seriously, I’ve spent a lot of money with you guys. Do you understand what I’m trying to say? This has been on my mind for a very long time. I really hope someone reads this. I guess what I’m saying, is it sure would be nice to be treated once in a blue moon for being such a dedicated shopper. Thank you for your time. Sincerely, Terri Graham