Checkers & Rally's Rewards for Pc

I’ve ordered from the the app app several times in the past. For the most part, I’ve had good experiences. The past two, however, have not been. A couple of weeks ago, I had a reward for a free cheesecake sundae. I added it to my mobile order. At the ordering board, I was told to pull to the window. At the window, I was handed my order minus the sundae. Very rudely, the lady said their ice cream machine was down so they took it off my order and I’d be refunded. I was never offered a substitute. I also never received the refund (new reward). Just now I ordered again from the app. This time I used a free milkshake reward with my food order. Once again I was very rudely told my milkshake was taken off the order because the ice cream machine was down. I wasn’t offered a substitute and told if I wanted a drink, I’d have to pay for it. I explained that it was a reward and that I didn’t get my reward back the last time. I handed my food order back to the lady and asked for a refund. They said I’d have to cancel the order in the mobile app because they couldn’t do it. I then went to cancel my order, but couldn’t. I was charged and it was in my order history. Maybe other locations are better, but I’d avoid the Tifton, GA location.

I ordered my food through this app and it said that it would be ready in around 3 minutes. First of all, just within the app, it’s so hard to navigate and find your pending order and it’s status. Next, when I get to the restaurant, there’s no direction on where to pick up, so I went through drive-thru only for them to tell me that my order wasn’t placed and that I needed to wait 10-15 minutes to receive the order. So I waited for 15 minutes and tried again and this time a different lady told me that they still hadn’t received my order and that I needed to wait another 10-15 minutes. So of course, I waited for another 10 minutes, hopeful that they would receive the order. I even tried checking the app and it said my order was already completed, so I went up to the counter to see if they had the order. Again, it wasn’t placed. Thankfully, the manager came and verified my order status, and gave me my food. But it is absolutely absurd that after half an hour the store was not able to receive my order. I made sure it was right place and everything, it simply just didn’t go through so don’t bother wasting your time downloading this app.

I ordered online through the app when I pulled up at the the app In Memphis Tn At 3240 Austin Pea y Hwy … THE MANAGER ( Short Lady With Glasses ) didn’t get her name but she was there on Aug29,2021 when I arrived to pick up my food at 4:36p EST … She Told Me They literally Had nothing No Burgers , No Wings , No Fries , And the ice cream machine was down … So I politely ask the Manager to cancel the order on her end cause it’s not giving me an option to on my end … she told me she can’t cancel it and she don’t know how to use the app and to basically leave … I continued to sit there on line because I wanted my ordered cancelled cause they had already took the money off my card … I knew it wouldn’t be the same day that it’ll come back on there but she couldn’t even ensure me that it was going to be back on my card .. so the lady walked off to the back cursing And saying we need to F***g Go We we’re holding up line … But Yet You Have No food so why is there a line ???? So after sitting there 5more mins and her refusing to come back to the window and assist me I pulled off from the restaurant… went up the street to Wendy’s and successfully got me something for lunch … I have still yet to receive my refund ….

Decided to stop here on my way home after spending 3 days in the hospital with my baby to get my free burger and my fiancé decided to order his as well through his app. We get to the speaker unsure of how to redeem our orders seeing as we only had an order number for each order the girl was super rude and told us she didn’t know either and told us to pull around to the window when we get to the window we again try to explain to her show her our phones and our orders she hands us the phones back and shuts the window in our face. Comes back 10 minutes later with only 1 order when we told her we had 2 and we wanted to place an order for our kids she smacked her lips and shut the window in our face once again so I didn’t even get my second order and wasn’t even able to order my kids food. Horrible customer service and if people don’t like their jobs they should really look into finding a new one that they doesn’t have to deal with food and customers