BioLife Plasma Services for Pc

Where do I begin with the problems that this app has. I have missed out on so many donation opportunities due to this apps poor user connectivity. For example; today after work I had an appointment set for 4:20pm. I wasn’t going to be able to make it so I tried accessing it at 3:23pm and couldn’t get into it to long enough to change my appointment. It’s now 4:57pm and still haven’t been able to access it. I’ve logged out and logged back in multiple times and still won’t load any proper info. No account balance, no current donation times, and no future times either. I get the same error message 10-15 times daily when checking for appointments. “Sorry an error has occurred please try again”. You hit the retry button 10 more times before it actually registers the choice you have made and then puts you pack into a viscous cycle of improper loading and connectivity. You try to sign out and sign back in and more problems occur. It sits on the same loading screen directing you to log in after you’ve entered your password and pressed login. This app needs help. I know it’s not my connection because it’s happened way too many times and I’ve missed way too many opportunities for this to be my connection issue. My work is roughly 13 miles away and in between those miles and minutes of waiting I’m still left without an answer or change of appointment. Please fix these reoccurring issues so I can donate in a easy, peaceful fashion.

When this app works, it works great. But it often does not work well. Lately especially, but since having the app, I get something went wrong with a frowny face. I can retry but usually it doesn’t help, even when it looks like it does. In other words, it doesn’t sign me out, but it doesn't function at all. I can’t make appointments, can’t check my balance, etc. I then close out the app, and hope that when I open it back up all the glitches will be fixed. Usually that isn’t the case. Usually it will automatically sign me out, and I have to sign back in. Half the time, it doesn’t accept my signing in and I have to wait. Usually after a couple of hours, I am signed back in and everything seems to be functioning. My issue right now is that the calendar is not working and cannot make an appointment.

Someone replied to my previous review about this app saying they haven’t had any issues like what I described. Well, it’s been 5 months and I’m still having the same issue. I have redownloaded the app, talked to center employees, and restarted my phone. Nothing seems to fix the issue that the app always logs me out and tells me “something went wrong”. It’s ridiculous. It sounds like more people have issues with this app than people who like it. Maybe the developer should actually look into the issues and fix the things people say are wrong with it. I downloaded the app with the belief that making my appointments, checking promotions, and checking the card balance would be much easier. I was definitely wrong. The app always tells me “something went wrong” and asks me to log out and log back in, only to have it still not work. What a complete waste of space on my phone and time I’ve spent trying to get the app to work. Before you start promoting an app like this and promising that it will make things easier, big issues like that need to be resolved.

I just got referred from a friend the other day to start donating plasma. I walked in without using the app because it refused to let me link my google account for near 24 hours. After finally successfully linking my account, I pretty much can’t log in to my account. It no longer recognizes my login because it tells me “unsuccessful login in attempt.” I know my google password as I can still easily log right back into my email from any computer. On top of that, after it erroring out, I have to delete the app and reinstall it because it refuses to let me retype in my password. It attempts to auto login and puts itself into a loop. For a company trying to receive plasma donations, I’d think y’all would pay your developers a little bit more to make a successful app. I keep seeing developer responses of “its most likely your device,” but the amount of reviews I’m seeing with the exact same issue would say other wise. All three of my Apple devices fail to log in. Thanks for your time! I love the facility, just not the app.