VidyoEngage for pc and mac

VidyoEngage for Pc

Written by Vidyo Inc.



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Download Developer Rating Score Current version Adult Ranking
Check for APK → Vidyo Inc. 4 5 19.1.2 4+

★ ★ ★ VidyoEngage Overview

       

What is VidyoEngage?

VidyoEngage is a video customer engagement solution that allows click-to-video chat, skill-based routing, customer waiting treatments, post-call surveys, and call summaries. It is designed for customer contact centers and service centers that want to add a video communication channel to their services. The app requires a paid subscription to VidyoEngage cloud services and may require access to the user's camera to function properly.



Software Features and Description

1. The Operator of each Vidyo system to which this application connects may collect meeting usage data and personal information, such as your screen name and IP address, from the application when it connects to such system, which will be subject to any terms of services, privacy policy and/or similar provisions of such Operator.

2. You consent to receive communications, updates, and upgrades from Vidyo for this application or from the operator of any Vidyo system to which this application connects (an "Operator").

3. Ideal for customer contact centers and service centers who want to add a video communications channel, VidyoEngage helps bridge the gap between online convenience and emotional connections with your customers.

4. VidyoEngage is a turnkey solution for video customer engagement that enables click-to video chat, skill-based routing, customer waiting treatments, post-call surveys, and call summaries.

5. By installing this application, you acknowledge that you have read and understood this description.

6. You acknowledge that this application may require access to your camera to function properly.

7. You can withdraw your consent at any time by uninstalling this application.

8. This app requires a paid subscription to VidyoEngage cloud services.

9. Liked VidyoEngage? here are 5 Business apps like ADP Mobile Solutions; Microsoft Teams; Indeed Job Search; Zoom - One Platform to Connect; DoorDash - Dasher;


Download and install VidyoEngage on your computer


Check for compatible PC Apps or Alternatives


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pc app vidyoengage Get App or Alternatives 4 Reviews
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Vidyo Inc.
Or follow the guide below to use on PC:

Select Windows version:

  1. Windows 7-10
  2. Windows 11

Download and install the VidyoEngage app on your Windows 10,8,7 or Mac in 4 simple steps below:


  1. Download an Android emulator for PC and Mac:
    Get either Bluestacks or the Nox App >> . We recommend Bluestacks because you can easily find solutions online if you run into problems while using it. Download Bluestacks Pc or Mac software Here >> .

  2. Install the emulator on your PC or Mac:
    On your computer, goto the Downloads folder » click to install Bluestacks.exe or Nox.exe » Accept the License Agreements » Follow the on-screen prompts to complete installation.

  3. Using VidyoEngage on PC [Windows 7/ 8/8.1/ 10/ 11]:
    • Open the Emulator app you installed » goto its search bar and search "VidyoEngage"
    • The search will reveal the VidyoEngage app icon. Open, then click "Install".
    • Once VidyoEngage is downloaded inside the emulator, locate/click the "All apps" icon to access a page containing all your installed applications including VidyoEngage.
    • Now enjoy VidyoEngage on PC.

  4. Using VidyoEngage on Mac OS:
    Install VidyoEngage on your Mac using the same steps for Windows OS above.



How to download and use VidyoEngage App on Windows 11


To get VidyoEngage on Windows 11, check if there's a native VidyoEngage Windows app here » ». If none, follow the steps below:


  1. Download the Amazon-Appstore » (U.S only)
    • Click on "Get" to begin installation. It also automatically installs Windows Subsystem for Android.
    • After installation, Goto Windows Start Menu or Apps list » Open the Amazon Appstore » Login (with Amazon account)

  2. For non-U.S users, Download the OpenPC software »
    • Upon installation, open OpenPC app » goto Playstore on PC » click Configure_Download. This will auto-download Google Play Store on your Windows 11.

  3. Installing VidyoEngage:
    • Login to your computer's PlayStore or Amazon AppStore.
    • Search for "VidyoEngage" » Click "Install" to install VidyoEngage
    • VidyoEngage will now be available on your windows start-menu.

Minimum requirements Recommended
  • 8GB RAM
  • SSD Storage
  • Processor: Intel Core i3, AMD Ryzen 3000
  • Architecture: x64 or ARM64
  • 16GB RAM
  • HDD Storage

VidyoEngage On iTunes


Download Developer Rating Score Current version Adult Ranking
Free On iTunes Vidyo Inc. 4 5 19.1.2 4+

Download on Android: Download Android


VidyoEngage functions

- Click-to-video chat: Allows customers to initiate a video chat with a customer service representative with just one click.

- Skill-based routing: Routes customers to the appropriate representative based on their needs and the representative's skills.

- Customer waiting treatments: Provides customers with waiting treatments such as music or messages to keep them engaged while waiting for a representative.

- Post-call surveys: Allows customers to provide feedback on their experience after the call.

- Call summaries: Provides a summary of the call for the representative to review and use for future reference.

- Emotional connections: Helps bridge the gap between online convenience and emotional connections with customers.

- Subscription-based: Requires a paid subscription to VidyoEngage cloud services.

- Privacy policy: Collects meeting usage data and personal information subject to the terms of services, privacy policy, and similar provisions of the operator of the Vidyo system to which the application connects.




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