Urban Company (Prev UrbanClap) for Pc

Being a stupid cancerian who likes to over maintain the equipment suddenly decided to call for a split ac service second time in 3 months. The over efficient new gen mech swiftly dismantelled the inside unit serviced & reinstalled within a period of an hour plus. On checking the cooling that looked fine & the efficiency of the job done I could not but give 5 stars for the entire job. The day went, night came & I checked into my bedroom switched on the ac & went to sleep. Next morning I found a pool of water that had fallen from the inside unit of the ac on to the TV below & finally on the floor. To cut the entire story short after contacting UC with great difficulty firstly there is no column anywhere where one can contact UC, secondly there is no column for complaints or suggestions ! On the fourth attempt & this time I — being a technical person sat with the mech and showed him that the inside unit has not been mounted properly that even a non technical person could observe it. All it required was to reinstall the inside unit back into its original slots & bingo the problem got over. I blame totally the system that requires the mechanics to have targets to meet hence mess up the jobs in their hurry. Plus the harassment and loss of a TV to the customer. 😔

I have already waited an hour now for my service partner to arrive. No support from the app clap, beyond a we will call you back message. Similarly, 2 months back I made the mistake of giving clothes for dry-cleaning on UC and it was a disaster. Instead of 3-4 day that they advertise:l, the cleaner took 3 weeks to deliver and after a lot of chasing and UC kept telling me that the cleaner doesn’t receive their calls. The received clothes were badly washed and I had to get it dry cleaned again - this time at a proper place not through UC. Their pest control service was equally bad in quality and ineffective. You can only fool people so many times. You will go bankrupt this way. Idiots.

I’m so glad that UC has finally started providing the service to my location. Though all the services are not available yet. I’m very much satisfied with their work as they specifically emphasise on the cleanliness and hygienic way to make you feel relax and beautiful from inside. Looking forward to avail more services.

Me and my husband created individual projects for a renovation work at our house in Hyderabad and there was no response or call back . Everyday we call the customer service and they say someone will reach out within 24 hrs and none did . It was almost 10 days of such drama calling back and forth and no response and when I had my flight to Hyd , I called the cs again and they mentioned that they are doing only room extensions and no other services are available . If that’s the case why would they not inform that early enough? All 10 days wasted and I would have looked up some other services. They should only have the option of enabling the services that they truly offer , the app has whole lot of services but they merely provide one or 2 , unreliable , not trust worthy , worst experience. I just moved from US and this is what I had to deal with ! Welcome to India !