Potbelly Sandwich Works for Pc

So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to the app they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother the app. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing the app because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed. This wouldn’t have happened at Chick Fil A.

Got an email with the app promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the the app App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the the app location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the the app not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!! Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included. So, my experience was; (1) horrible online App experience (2) unacceptable on time availability (3) order was wrong My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.

When you click location, to locate a store from which to order, it merely lists all the Pot Belly stores in the country, in no particular order, not segregated by state, or even alphabetized. As you scroll through - if you have the time - it suddenly starts to loop back and show the same 25-30 stores over and over. ABSOLUTELY IMPOSSIBLE TO USE. Using Apple iPhone 6 with location service turned on. Gave up and went somewhere else.

Came in after ordering on road - a little early, but not too far off. No one at counter but staff cleaning near beverages sort of greeted us and then went to check print out when we said we had pick up. Woman who appeared to be manager (pink hair) seemed frustrated at table and asked where’s Dave - I am sending him home. Sort of huffed and puffed and two women went to work in order. Someone I assume was Dave walked out from back and got sent home. Ended up with Tuna sandwich with toppings when we had requested plain - we stood back from counter due to yelling at Dave and they didn’t confirm toppings with us. Ended up with a sandwich for Ryan in our bag. At one point 2 salads as well but one removed as bag handed to us. Daughter went back in to ask for sandwich without lettuce and tomato but felt like manager gave her hard time so she just walked out with sandwich. Went from awkward to unpleasant which is so different than experience in East lansing store. Won’t be hitting this location again. Felt bad for Dave