Panera Bread for Pc

this app should take a page from Chick-Fil-A with their customer appreciation for using their app. There is a limit to how many times you earn “points/visits” when patronizing this app. I made a visit once a day for days only to have their system tell me I have reached my limit for inputting receipt information. Each visit I spent over $23, and to have my visits refused is a slap in the face honestly. My husband banned me from going back spending any money with the app. Not only is it a bit pricey, but he felt insulted and I was embarrassed bc I had been bragging about this being one of the few places around us for healthy-ish food. Chick-Fil-A allows points each visit. If I went 3xs a day for 5 days I got points on points which add up, even when you redeem them for food. Chick-Fil-A also allow you to purchase the entire menu (eventually), no limits on what they give unlike MOST apps. Which makes me go to Chick-Fil-A more often than I normally would. this app I know I’m just one person, but I normally spent $23-$30 at least each visit, never again! Also, for your other customers you should think about doing a scan instead of number input. I hated having your employees grabbing my phone from my hand to input a number instead of using a quick scan and moving on.

I love their menu choices and the quality of their food. GREAT pastries, salads and sandwiches. Now if the management (not the store manager-the company management) would just get their act together and revise their application, interview, and hiring process, I bet they’d have MUCH better service. Most of the front workers don’t listen and are slow to help. My daughter, who is what I call smarter than the average bear, efficient and had food service experience, tried to apply for a job here right before she moved home from college. By the time the company got back to her two weeks had gone by. Then the interview was a week later. The second interview was two weeks after that. By that time she was five weeks into her summer and had another job! No wonder the company cannot good workers. They all get other jobs before the second interview and go elsewhere! Modernize and speed up the hiring process and hire service people who can serve your customers well. If it weren’t for your food and location I wouldn’t come back. If it weren’t for your poor service, I’d come back more often.

There’s a major disconnect between the experience in store and online with the app. In store you can customize your food however you want and you can use multiple rewards at the same time. Neither of these is a feature in the app or on the website. Want steak on the bbq flatbread instead of chicken? Can’t do it on the app, only roasted turkey is available to substitute. Want bacon on your Baja Mac and cheese? Can’t do it... they don’t have any customizable options for the Mac and cheeses... Have a dollar off a pick two and a dollar off a sandwich and a dollar off a soup you want to use? Sorry, can only do the dollar off the pick two. They won’t even let you use the dollar off a sandwich unless it’s not on a pick two! All of these things I can do in the store. There is no excuse for not being able to do these on the app or website. If they want to take away these options in store, ok I’ll accept that, as long as their customer experience is consistent between the store and online. the app, aka Saint Louis Bread Co (as they should be calling themselves), is better than this and I’m extremely shocked at just how different these experiences are. I don’t know a single other restaurant or store that is so different like this.

I absolutely love the Rapid Order pickup option. As someone with a short lunch break, I have little time for standing in line then waiting for my order. As someone who hates making phone calls to place orders, the no-human-contact aspect is wonderful! However, I've had several issues with inaccuracies in my orders, and I wish there was a way to send an email about them as well. It seems counterintuitive to create an app for people who obviously dislike placing order phone calls but to require a call to fix issues. To date I've paid for several items I didn't receive, and frankly I'll give up on going to the app before I start making complaint calls every other order. Later update: I really wish they’d update the app to display the *closest* locations rather than the most frequent. Lunch is a busy time, and sending an order to a restaurant 50 miles away by accident is an expensive mistake I’ve made twice now. My fault, yes, but both times it was because I was in a hurry and the app defaulted to my last order location and I didn’t notice.