iOTRS Mobile for pc

iOTRS for Pc

Published by Ernst Reiter Consulting on 2021-07-27

  • Category: Productivity
  • License: $4.99
  • Current version: 2.7.1
  • File size: 6.79 MB
  • Compatibility: Windows 11/Windows 10

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★ ★ ★ iOTRS Overview

       

What is iOTRS?

iOTRS is a native client for the open-source helpdesk software OTRS. It is a universal app for iPhone and iPad and is tested against the current versions of OTRS. The app is built for performance and tries to minimize and parallelize queries to the server to be fast. It is customizable and allows users to select queue groups they want to see. The app also supports autorefresh and ticket search (requires patched iPhone handle). It has attachment support, allows users to create tickets, close tickets, move to other queues, reply with email to tickets, add notes/articles to tickets, and use OTRS ticket reply templates. The app also supports sending push messages to the IOS device on new tickets, assigned tickets, or follow-up tickets from customers (in-app purchase). It can be opened with a ticket ID using iotrs://open/ticketid/122.



Software Features and Description

1. It will work with the Standard OTRS iPhone Handle, but for some advanced Features (Ticket Search, Attachement Support-Reading), it is nessaccery to install a additional OTRS Module - see my support Site.

2. It is built as Universal App for iPhone and iPad and is tested against the Current Versions of OTRS (3.2.8 and upwards).

3. This app requires to have the OTRS iPhone Handle extension installed.

4. iOTRS is a Nativ Client for the Open Source Helpdesk Software OTRS.

5. If you want to have additional Features in the app, please let me know and i will do my best to include it in future releases.

6. Liked iOTRS? here are 5 Productivity apps like UBhind - Mobile Life Pattern; SKALA Mobile by METER; My Contacts Backup App - Phone Data Recovery / Mobile Transfer / Save / Export; SQL Server Mobile Client; VPN Express - Free Mobile VPN;


Download and install iOTRS Mobile on your computer


GET Compatible PC App


App Download Rating Maker
pc app iOTRS Get App ↲ 1
4.00
Ernst Reiter Consulting

Or follow the guide below to use on PC:



Select Windows version:

  1. Windows 10
  2. Windows 11

Install iOTRS Mobile app on your Windows in 4 steps below:


  1. Download an Android emulator for PC:
    Get either Bluestacks or the Nox App >> . We recommend Bluestacks because you can easily find solutions online if you run into problems while using it. Download Bluestacks PC software Here >> .

  2. Install the emulator:
    On your computer, goto the Downloads folder » click to install Bluestacks.exe or Nox.exe » Accept the License Agreements » Follow the on-screen prompts to complete installation.

  3. Using iOTRS on PC [Windows 10/ 11]:
    • Open the Emulator app you installed » goto its search bar and search "iOTRS"
    • The search will reveal the iOTRS Mobile app icon. Open, then click "Install".
    • Once iOTRS is downloaded inside the emulator, locate/click the "All apps" icon to access a page containing all your installed applications including iOTRS.
    • Now enjoy iOTRS on PC.

Download a Compatible APK for PC


Download Developer Rating Current version
Get APK for PC → Ernst Reiter Consulting 4.00 2.7.1


Download on Windows 11


For Windows 11, check if there's a native iOTRS Windows app here » ». If none, follow the steps below:


  1. To get started, Download the OpenPC software »
    • Upon installation, open OpenPC app » goto "Playstore on PC" » click "Configure_Download" button. This will auto-download and install PlayStore on your computer.

  2. To use iOTRS,
    • Login to the PlayStore we just installed
    • Search for "iOTRS" » then Click "Install".
    • iOTRS Mobile will now be available on your Windows start-menu.

Minimum requirements Recommended
  • 8GB RAM
  • SSD Storage
  • Processor: Intel Core i3, AMD Ryzen 3000
  • Architecture: x64 or ARM64
  • 16GB RAM
  • HDD Storage

Get iOTRS on Apple macOS


Download Developer Reviews Rating
Get $4.99 on Mac Ernst Reiter Consulting 1 4.00

Download on Android: Download Android


iOTRS Mobile functions

- Built for performance

- Universal app for iPad and iPhone

- Customizable - select queue groups you want to see

- Autorefresh

- Ticket search (requires patched iPhone handle)

- Attachment support - reading of attachments on tickets (requires patched iPhone handle)

- Create tickets, close tickets, move to other queues, reply with email to tickets, add notes/articles to tickets

- Use OTRS ticket reply templates

- Sending push messages to the IOS device on new tickets, assigned tickets, or follow-up tickets from customers (in-app purchase)

- Open with ticket ID using iotrs://open/ticketid/122




Top Pcmac Reviews

  • Great layout

    By cableguyvt (Pcmac user)

    I have this app working on 3.1.16 version.. Works great so far!! Love the look and feel
  • Patching a windows version of OTRS

    By Falcon Development (Pcmac user)

    Please add the steps to patch the windows version of OTRS. I've tried with with the newest build, but only get errors.

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