Published by Ernst Reiter Consulting on 2021-07-27
What is iOTRS?
iOTRS is a native client for the open-source helpdesk software OTRS. It is a universal app for iPhone and iPad and is tested against the current versions of OTRS. The app is built for performance and tries to minimize and parallelize queries to the server to be fast. It is customizable and allows users to select queue groups they want to see. The app also supports autorefresh and ticket search (requires patched iPhone handle). It has attachment support, allows users to create tickets, close tickets, move to other queues, reply with email to tickets, add notes/articles to tickets, and use OTRS ticket reply templates. The app also supports sending push messages to the IOS device on new tickets, assigned tickets, or follow-up tickets from customers (in-app purchase). It can be opened with a ticket ID using iotrs://open/ticketid/122.
1. It will work with the Standard OTRS iPhone Handle, but for some advanced Features (Ticket Search, Attachement Support-Reading), it is nessaccery to install a additional OTRS Module - see my support Site.
2. It is built as Universal App for iPhone and iPad and is tested against the Current Versions of OTRS (3.2.8 and upwards).
3. This app requires to have the OTRS iPhone Handle extension installed.
4. iOTRS is a Nativ Client for the Open Source Helpdesk Software OTRS.
5. If you want to have additional Features in the app, please let me know and i will do my best to include it in future releases.
6. Liked iOTRS? here are 5 Productivity apps like UBhind - Mobile Life Pattern; SKALA Mobile by METER; My Contacts Backup App - Phone Data Recovery / Mobile Transfer / Save / Export; SQL Server Mobile Client; VPN Express - Free Mobile VPN;
Or follow the guide below to use on PC:
Select Windows version:
Install iOTRS Mobile app on your Windows in 4 steps below:
Download a Compatible APK for PC
| Download | Developer | Rating | Current version |
|---|---|---|---|
| Get APK for PC → | Ernst Reiter Consulting | 4.00 | 2.7.1 |
For Windows 11, check if there's a native iOTRS Windows app here » ». If none, follow the steps below:
| Minimum requirements | Recommended |
|---|---|
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Get iOTRS on Apple macOS
| Download | Developer | Reviews | Rating |
|---|---|---|---|
| Get $4.99 on Mac | Ernst Reiter Consulting | 1 | 4.00 |
Download on Android: Download Android
- Built for performance
- Universal app for iPad and iPhone
- Customizable - select queue groups you want to see
- Autorefresh
- Ticket search (requires patched iPhone handle)
- Attachment support - reading of attachments on tickets (requires patched iPhone handle)
- Create tickets, close tickets, move to other queues, reply with email to tickets, add notes/articles to tickets
- Use OTRS ticket reply templates
- Sending push messages to the IOS device on new tickets, assigned tickets, or follow-up tickets from customers (in-app purchase)
- Open with ticket ID using iotrs://open/ticketid/122
Great layout
Patching a windows version of OTRS
PC Apps 
