Regal: Movie Times and Rewards for Pc

My boyfriend and I had AMC’s memberships for over a year it was $21 dollars for seeing 3 movies a week. We were able to sit in any seats we selected with no issues. We got the this app unlimited because we moved and this app was close to wear we lived and it advertised $18 a month. First off they charged $21 a month. The app itself is terrible. Whenever we try to purchase tickets it often tell us we can’t and there’s an error. It won’t let you sit in a sit alone with an empty seat next to you. It’s absolute garbage, if you want to go alone you have to sit only in the aisle row. Also just FYI they charge an extra 50 cents per ticket you by on top of the monthly charge. And it’s non refundable. When we first got the app one of us would purchase a seat and the other would go to pick the seat next and it wouldn’t let us so we’d have to refund the original and try a different seat. I had to do this 3 times today trying to purchase a seat where we both could sit and now it’s saying there’s an error. Compared to AMC where we never had problems, I hate this app and this app unlimited is supposed to be a similar deal to AMC and it is but the complications with the app make it not even worth it. It’s also a year commitment when you sign up, and we go to the movies all the time so we thought it would be fine to have a year commitment. I regret it. I would not recommend.

I love being able to see the movies, trailers, and rewards from my phone instead of driving up the theatre just to see the timings of movie I want to see. this app more specifically does an outstanding Job on the user friendly interface for all ages and you can use apple pay to purchase tickets! The only thing I wanted to mention that could be updated for iPhone Users is the ability for the app to to take an automatic screenshot to save your ticket into your camera roll instead of The Wallet App due to Apple Wallet not being compatible with all mobile digital readers in stores and movie theaters. If there was a way to add this feature and allow your app to access the camera roll to save your ticket, that would be amazing! I’m excited to see all the future integrations this app will be taking on!!

I bought movie tickets through the app and realized when I was getting scanned to enter the theater (popcorn and icee in hand) that they were for the wrong theater!!! I had bought them just 15 min prior to show time looking to get in fast. When I asked if I could cancel those and purchase new ones I was told to just buy the right ones and that I had to call to get a refund. So I did and they put me on hold and got a call back 2 1/2 hours later and could not answer because I was inside the theater. When I tried calling again the next day, same wait time for a call back by the way, I was told that they could not refund me even though those tickets were never used or scanned. You have to call 1 hour prior to show time (imposible if you buy right before entering) to get a refund. Also if I had known in advance I would have done something. So the lady’s advice was to go personally to the theater and talk to a manager to see if maybe they could give a movie pass. This does not seem fair at all. FYI parking in downtown LA is expensive. How much time and money will I spend “to see” if they’ll give me a credit or movie pass. This is absurd and seems like an abuse to the consumer. The app offers no options or support ni had to dig through the internet to find a stupid number to call. Ridiculous.

I am an avid movie goer. I take my son at least a couple times a month, it is our bonding time. I have used the app for over a year with zero issues....until now. If you are like me, you load your gift cards on your app to not have to keep them and you can use the app for purchases when out and about and decide to go to a movie. Lately every purchase has been filled with glitches. Busy release nights are not allowing purchases to go through and if you happen to use a GC the balance disappears even though the purchase didn’t process. The argumentative employee on the phone said I should keep every gift card even though loaded for months with no issue because it is the same as my credit card. Also I should expect issues on busy nights and glitches are common. This is not acceptable. I did not keep the cards, I am trying to limit what I carry with me. Are they hoping we won’t try to recover the gift cards and this app can pocket it?? Another rep did help in a positive manner and try to give me free tickets in the place of my gift cards. I feel this is a serious glitch that needs to be fixed and I may have to find a different app to buy my movies tickets.