Saks Fifth Avenue for Pc

I ordered 3 dresses from the app for a destination wedding I was attending. In order to make sure the dresses where delivered on time for my for my trip I payed $35 for express shipping, but even on the day of my trip the dresses did not arrive. I contacted the app in order to cancel the order and get a refund since I was clearly not going to wear them to the wedding any more, but they told me I couldn't cancel the order and that I had to wait to receive the package and then return it in order to get my money back. While I was on my trip I received an email confirming the delivery of the package ONE WEEK AFTER the supposed delivery date. So as soon as I was back in the country I shipped the dresses back. But the only refund I have received in over a month since I shipped the dresses back is the shipping costs. I sent several emails asking for my money back but I have received no response. I would not recommend 1. Paying $35 for express shipping since it clearly was not next day shipping (as indicated), but rather nine days. 2. Shopping online at Sacks if you are expecting you order to be delivered on the day that it indicates, since it is not the fist time that my order does not arrive on time. Shopping online is supposed to make the shopping experience more convenient for clients, I would think that after delivering my order late, customer service could at least answer my emails and give me back my money in a timely manner.

Just a note re the shopping experience. It would be helpful to have ‘details’ or ‘sizing’ reviews under items. For instance, for most shoes I’m an 8 1/2, but for some I’m a 9. I just ordered a pair of Rag and Bone high- tops and was contemplating which size. Luckily, I found them on the Nordstrom site (but in colors I wasn’t interested in). So I was fortunate to read their review that ‘they run small-order 1/2 size up). Came back to your site and just ordered them in a 9 rather than 8 1/2. Also, it would be SO helpful if you would go back to including a return label with purchases. My printer is often on the blink, and it would make things so much easier. I live in Santa Barbara, and since you closed my beloved the app here, it is not convenient to return in-store down in Los Angeles. Thanks

What I love about this app- when something catches your eye as you're scrolling, you can select to look at that specific item. And when you’re done looking at it, you can press the back arrow and it brings you back to where you were at before you selected to look at it. I don’t like apps that make you scroll and scroll until you get to the spot where you were at, right before selecting the item you wanted to look at.

Very difficult to place an order. When I click on an item I want it tells me the page is not available or some other “whoops “ message. If you are lucky enough to get something into your shopping bag they say there is a problem when you try to checkout. I have tried and failed to get someone to respond to my emails to the app about the problem but to no avail.